Contacts
Insured hit clmnt but clmnt left the scene with no damage and they did not exchange information. PD is open on the unknown clmnt. What do you do about the pending contact?
NCR
what corner are contributing factor codes on police reports?
top right corner
You got a LOR that mentions clmnt injuries. what are your 1/2 next steps?
make sure BI is on the file and reassign the piece of mail to BI rep
whats the quickest and easiest MOI?
MCP. (no need to run caap if you know if going MCP)
ISO is not lit up. how can you review ISO?
get into ISO from another claim and run a generic search looking for any red flags.
A claim is assigned to you at 11am. At LEAST how many times do you call your contact on day 1?
twice
Insured reports: Cv ran the red light and they collide in the intersecion. Iv is totaled. Is a r/s necessary?
yes
What are the 2 letters you send on day 1 to insured in NY on MOST claims.
mv104 and ack
ni had the cc stolen. they did repairs oop and they sent you the est and photos. it appears in line. what can you do?
have steph review and note the file for pmt
what is the MAX number of CLEAR updates you can put in a file?
UNLIMITED
You called all numbers in EPIC for your day 1 pending contact. Name 2 more things you should do to try and secure the promoter?
text, email, check prior claims for other numbers, TLO, ISO
You have confirmed that cv r/e iv. what should your
Loss Summary: say?
cv r/e iv
What are the 2 letters you send on day 1 to clmnt in NY on MOST claims.
expln cn letter to cmnt and ack
If you try but cant get moi officially set on day1, when should you definitely get it set by?
day2. not day 8 BOOOOOOOOO
If you tentatively accept majority liability for cv damages today, but you dont have a PD exposure open, when should you open your PD exposure?
today
We are at fault and you have a CV plate number but that's it... What are your next steps to try and get the contact?
Plate check, get the vin, put the vin in ISO.
You take insured and claimants recorded statements. we admit we could not see because of the sun and must have run the light. clmnt T boned us and admits did not see iv before impact therefore did not take evasive action. whats your liab range?
70-90 ish on insured 10-30 on cv
You finalized liability and have accepted 70%. what letter do you now send to clmnt in NY or NJ?
cn offer letter
You listen to the reported damages on iv. You fill in caap based on the extent of damages that ni/clmnt tells you and get QM. ni agrees to release iv based on the fact its likely totaled so you click the copart button and then assign an FCR for inspection. what can you do to ensure your DTM number is LOW?
MAKE SURE ni called shop and released the veh to us. check the copart site notes daily to verify they are actively trying to pick it up. (TIGHT DIARY) follow up until you KNOW iv got to copart.
do you do your ISO review before or after you issue payment?
before
You spoke with Mrs. on day 1 and secured the promoter. 5 days later, you speak with Mr. and he needs a rental. You open your rental exposure under Mr. and then Mr. shows up on the contact list as a day5. You know you need to mark Mr.'s contact BUT what day do you mark it for?
day1.
you accepted 70% in NJ. can we subro for 30%
you accepted 70% in NY. can we subro for 30%
no - 51% bars recovery
yes - pure - any % recovers
put it in DE
DRP calls and asks for an assignment but we already have a estimate on file. what do you do?
Dont send them an assignment via caap. Tell them they need to pull it from ccc and upload a supp directly in ccc. if still cant/ still having trouble, have Cerullo help
If your most recent clear in the file is incomplete or inaccurate, it doesnt matter. true or false
false