Tooling
Which tool is utilized to find Customer Account Info?
What is: Regulator
What does 'RR' stand for?
What is: Risk Review
What does CF1 Stand For?
What is: Cash Force One?
Which check actioning tool is utilized for Check Review? (Hint: we can accept, accept with a hold OR reject the check)
What is: Toolbox
How many Medium Strikes is required to RF?
What is: 3
What are the 3 things that can be completed when using CF1 as an RDC agent?
What is: make phone calls, send customers emails and work/file Risk Reviews
Which check actioning tool is used to communicate with Wells Fargo?
What is: Ensenta
How many Low Strikes is required to reach a RF status?
What is: 6 Low strikes
What are the two speciality teams within RDC that utilize CF1?
What is Verification Calls team and CF1 team?
Which check queue in Ensenta is used by the Verification Call Team?
What is: High Risk (HR) queue
True or False:
When removing a customers feature, we do NOT have to tag a customer's Regulator?
False
What is the agent initiated workflow within CF1?
What is: Risk Review
Which check queue in Ensenta can you find checks under $250?
What is: One Click Approve / OC Queue.
What is the criteria to file a Risk Review during Check Reviews? (there are 2 acceptable answers, we will require only ONE for points!)
- Customer must have 3 unique check submissions in their CCH
- 1-Strike RF situations
What are the 3 essential parts of sending an email to a customer?
What is: Introduction, Closing statement, and Signature