SW : Users
Applies settings in bulk and is it's own section under Users in Service Web.
What are templates?
This area houses Call Queues, Paging Only, Park Locations, etc.
What are Groups?
This tab holds information on the desired extension format.
What is the Site Information tab?
Is represented as a cloud shape.
What is a Ring Group or Cloud Connect?
Primary program used for sign off.
What is DocuSign?
A setting which plays a specific audio file when a caller is placed on hold.
What is Hold Music?
This area shows Hot Desking and Limited Extension phones.
What is Common Area Phones.
Required before build work can start on any section.
What is sign off?
Typically represented as a triange shape.
What is the Dial-by-Name Directory?
Person responsible for managing timelines on the RingCentral side?
Who is the Project Manager?
This role is the default when a User is created and no additional settings or templates are applied to the User.
What is Standard (International)?
This area of the portal is used to create Sites.
What is Company Info?
What is a Virtual User?
This is the number listed as the place holder for a customer's incoming port number.
What is the temporary number?
30 days.
What is the standard porting timeframe?
What is Override User Settings?
This setting allows a User to not receive Call Queue calls but still receive direct calls.
What is Do Not Accept Call Queue Calls?
Allows Users to see the extension of the User calling them.
What is Display my Extension Number for Internal Calls?
This shape is used to represent a User.
What is a hexagon?
What is the PS - UC Delivery Team folder?
This bulk upload is used when attempting to upload Users that are not already in Unassigned Extensions.
What is Add Users in Bulk?
All calls are recorded without the User pressing a button.
What is Automatic Call Recording?
A customer will select this option when not purchasing a device from RingCentral
What is an Existing Device?
The most common shape library used during training.
What is Jacob's RingCentral Shapes?
Notice put in by the Project Manager when the client fails to meet project deadlines or requirements.
What is a Jeopardy Notice?