Category A
What is current contactless limit (per single transaction) when paying with a numberless Chase card?
Up to £100.
What is current AER interest on Chase Saver account?
£2.7% AER
A Power Of Attorney (POA) can open an account for someone else with Chase - true or false?
False. POAs can't open new accounts for customers (only manage existing ones).
Up to what amount funds on Chase account can be protected by Financial Services Compensation Scheme (FSCS)?
Up to £85,000
How quickly a specialist is supposed to acknowledge a new chat?
Within 60 seconds.
What mobile payment providers are compatible with Chase card?
Apple Pay and Google Pay.
How long do we currently offer cashback for?
For 12 months from the day of onboarding.
What versions of OS (iPhone and Android) are required for the app to work?
iOS 14.1 and above, or Android 8.1 and above.
Is Chase part of the Current Account Switching Service (CASS)?
Chase is not currently part of the Current Account Switching Service (CASS).
Under what section on the bottom of the app a customer can message us via chat?
Support.
What company issues Chase card?
Mastercard.
How many Saver accounts can you customer have with Chase?
Up to 10 active Saver accounts.
German driving licence can be used as an ID document to confirm identity during the onboarding with Chase UK. True or False?
False. Only UK driving licence will be recognised.
How long does it take for CHAPS payments to Chase to be completed?
Chase doesn't allow CHAPS payments (in or out), currently.
Can a specialist set up a Direct Debit for the customer?
No. Only merchant can do it when instructed by the customer.
Up to how long a pending transaction can take to be completed?
Up to 30 days.
What are fees for paying with Chase UK card abroad?
There aren't any fees for paying with Chase UK card abroad.
How long can Faster Payment Service (FPS) take to be completed?
Up to two hours.
What does BACS stand for?
Bankers' Automated Clearing System.
What two types of Care Flags can we create?
Permanent and Temporary.
What maximum amount can be withdrawn in a day at ATM with Chase card (whether in the UK or abroad)?
Up to £500.
When are Chase account statements available in the app?
On the 2nd of each month.
When was Chase UK officially launched (month and year)?
September 2021.
How many hours does EDB specialist have to resolve a complaint before it goes to BOPS?
72 hours.
EDB specialist can perform external transfers of up to £500 for a customer. True or false?
False. EDB specialist can't perform external transfers (only BOPS can).