Interesting Questions
If you weigh 99 lbs and you eat 1 lb of tacos, does that make you 1% taco?
Absolutely!
Why do we need to make sure the NOPP Authorizations and dates are correct?
The NOPP authorizations have to be exactly correct or else commercial billing cannot send the insurance claim to the insurance.
When you have a question where do you go to for the answer?
Knowledge base, supervisors, Britni or Denise
Why do we put DMBA ID twice?
When becky goes to bill the insurance, it won’t allow her to bill the insurance without having both slots filled. Both slots are required in order to send a bill to the insurance.
Why do errors matter?
Errors matter because each error that goes by means there is a claim that can’t be billed and cashed. Every error is money that we don’t receive.
Why do we have to use the Idaho plan?
It allows us to find the patient easier when searching for them.
Why can’t someone schedule an appt for someone else?
This is a violation of HIPPA, so we cannot allow anyone to schedule for others
Why do we have to write in caps
Writing in caps differentiates us from provo and Hawaii. This is important because each facility sets up the chart differently.
What is the velocity of an unladen European swallow?
11 meters per second
If a balloon is half inflated how full is it?
Completely full
Why don’t we put the PH phone # or ins phone # or the lower insurance info?
That information is not necessary to be able to bill the ins company. Commercial billing doesn’t need the PH phone # because they won’t need to call the PH. They communicate with the patient themselves not the PH. They don’t need ins phone # because they have a list of common insurance phone #s in their office, plus the phone # is normally listed on the back of the ins card anyway. If it’s an insurance we don’t bill electronically you’d have to write the phone # in the additional tab if you didn’t get a picture of the ins card, because they don’t have that phone # written down back there. The lower insurance info simply isn’t necessary.
In ye olden days what was THE traditional Mongolian dance.
Biye Biyelgee Dance, a Mongolian traditional dance that has been performed since the days of Mongolian kings. The dance is characterized by its fast movements and the movement or chest and hands played main roles.
Why does the I# have to be in three places?
SHP can’t bill the patient unless all three of those I#’s match and are filled in. Also if the I# isn’t under the address then the I# won’t be on the yellow.
Why don’t we do race/ethnicity?
Because it is not essential for patient care.
Why do we need the window covers?
It is an added protection for reception. Shaun likes them.
Why does patient data access need to be checked?
That has to be checked so that we can access their records so that when the pt fills out a medical records request we can send them their records.
Why don’t we see faculty?
Students have limited access to outside healthcare, and so we focus on helping them. We have limited providers and so we don’t really have room to help faculty (who are capable of traveling elsewhere)
Why do we need to update our date and initials?
Patient flow needs to know who checked the patient in. They need to know that you verified their personal info and everything.
Where does Big Foot live?
Pacific Northwest
Why is it important to leave responding provider blank?
If this is not left blank then it changes the way their chart can be accessed. Lab won’t be able to access the chart to see what has been ordered by the provider, pharmacy won’t be able to access the chart to see what Rxs the patient has.
Why don’t we do email/text reminders?
Email is because it is a HIPPA violation, Text is because our phones can’t do it and we don’t want to use personal phones because they have your number and we don’t want to introduce cell phone temptation.
Why does the provider schedule get the no show charge and not the lab or pharmacy?
The no show charge is a compensation for the opportunity cost that we lose out on when a patient doesn’t show up.
Does the party stop when Ke$ha leaves?
Science is still trying to explain.
Why do we have to match everything in the chart to AS400? What is the purpose of AS400 if they give us their info?
Provo is a tool to help us. It allows us to find their information easier especially because it can be hard to hear the patient. We make notes marking differences so that people in other departments have a harder time making mistakes
Why can’t we have multiple insurances selected?
They can’t send the claim if more than one insurance is selected. It slows down the process a lot if they have to change everything themselves. We have to make sure it’s right before it gets back there.