Third unit
What are the three types of behaviors to respond to a situation?
a) Assertiveness, nervous and passive
b) Passive, assertive and passive
c) Passive, aggressive and indifferent
b) Passive, assertive and passive
The five elements of the improvement social components are: communication, active listening and emphaty, assertiveness, emotional intelligence and............................?
Self-esteem
What types of stimuli provoke emotions? Mention and explain breifly
External: come from the environment
Internal: occur in the mind of each individual
Mention the 5 barriers of verbal communication.
Semantic, psychological, physiological, physical and sociocultural barriers.
Mention the five components of emotional intelligence of Daniel Goleman
Self-awareness, Self-regulation, Social skills, Empathy, Motivation
What is the active listening?
When you are listening to the other person without thinking about your response, just focusing on the person who is speaking.
Mention the seven manifestations of deficit in social skills?
Shyness, Blocked, Over-adaptation, Agresiveness, Social anxiety, Social phobia, Isolation
The emotional intelligence is the ability to:
Recognise, understand and manage our emotions and the emotions of others.
Mention the cognitive distortion and put examples of two of them
Polarized thinking, overgeneralization, personalization, selective abstraction, mind-reading, disqualigying.
Aspects taking account to improve social skills:
- The needs will be evaluated. Specify the person or group of people who need to improve their social skills.
- The objectives that we want to achieve.
- The activities that we will do to achieve our objectives.