Summertime
What is the annual music festival that is held in Milwaukee every year?
Summerfest
What is the professional Basketball team of Milwaukee?
Who are the Milwaukee Bucks
When giving a customer a loan payoff, how long is that pay off good for?
What is that day? We do not give 10 day payoffs.
What does AHT stand for?
Average Handle Time
Who is considered the King of Pop Music?
Who is Michael Jackson
Who is the official Baseball team of Milwaukee?
Who are the Milwaukee Brewers
When filing a dispute, when are you required to obtain additional security (high risk)
What is if you are changing the pin or any maintenance
What score do you need to achieve on your scorecard to be meeting expectations.
What is 3.0
Whitney Houston’s chart-topping song “I Will Always Love You” is from what 1992 movie?
The bodyguard
This was invented in 1869 in Milwaukee. It was the QWERTY keyboard arrangement C.
What was the typewriter
What regulation deals with Credit Card disputes?
What does FCR stand for?
What is First call Resolution
Which US state has the average hottest temperature?
What is Florida
What attraction in Milwaukee is the largest entertainment destination in the Midwest welcoming 6 million people each year?
What is Potawatomi Casion and Hotel
What is the timeframe for Fraud Debit card disputes?
What is 10days for Provisional if applicable and 90 days for dispute
How much is schedule compliance weighted on your scorecard?
what is 15%
in 1977, this music venue opened in Wisconsin. Jimmy Buffet made numerous appearances. Its located in East Troy, Wisconsin.
What is Alpine Valley
Milwaukee is the largest City in Wisconsin. What is its ranking overall in the US? ( #1-50)
When filing an ACH dispute, what must we always verify?
What is the address
CSAT (Customer Satisfaction Survey) is weighted how much on your scorecard?
What is 25%
Who is the CEO of First Citizens Bank?
Who is Frank Holding Jr.