Random
Insurance
EPIC
Genesys
Miscellaneous
100

How many Holidays do get?

What is 7 

100

If Jefferson does not take certain insurances they are ?

What is Non Particpating

100

What button can you use to retrieve  information entered already?

what is the pull button 
100

How many rings do you get to pick up call

What is 3 rings

100

Who was the first president?

who is George Washington

200

How many Physicals can a patient have in one year?

What is 1?

200

What is Co pay?

WHat is the payment a patient pays for each office visit?
200

What do you need to use when downloading?

what is a video enabled device?

200

what does the whisper function tell you 

what is where the call is route to

200

What is the instrument used to take your blood pressure

what is sphygmomanometer

300

What is the term for Prescriptions being sent electronically?

what is Escribe?


300

Which one requires a Referral - PPO or HMO 

What is HMO

300

Can you change a patients name in Epic?

What is NO. only the offices can do that with visable documents that scanned in

300

What should do if you have an abusive patient and warn them then hang up on them

What is flag call then send Interaction ID # to managers

300

WHat is used to take your temperature

What is a thermometer

400

What is Epic?

what a medical records system

400

What EPO stand for?

What Exclusive Provider Organization

400

Can a minor have a MyChart

what is NO 

400

What should you do if a call drops

what is try and call the patient back if possible

400

Who was the first nurse, founder of nursing profession

Who is Florence Nightingale

500

What is your headset called ?

What is SIP Phone

500

Where do out of area BC BS insurance get claimed through

What is the Local Bc BS of PA or NJ

500

Should you log out of Epic at the end of your shift?

What is yes. You log off all your programs leave computer on but locked then restart in  the morning

500

Can the Managers listen to calls that agents are on Live?

What is Yes and you will not know

500

what is the name of the oath all doctors take

what is the Hippocratic Oath