Administrative
Every time a key is released from the key box, an entry must be made here, as well as receiving this from the party receiving the key
Key Log (AD-327A) and Signature
The primary measure of financial success is maximizing this for each community
Value
What term should we use in place of "complex" or "project"
Community
Pre-Hire Packet
Injuries should be reported within this time frame so arrangements for treatment can be made
Promptly / Immediately
This person is responsible for ensuring the VM is professional and includes all necessary information
The Property Manager
Name 3 of the 5 items that should be maintained in the Budget Binder
Current Annual Operating Budget, Chart of Accounts Financial Statements (filed by month), Monthly Variance Explanation, Wish List (ongoing list of items or improvements desired in the next year)
Name 6 of the 11 professional characteristics for telephone etiquette
Smile / Be Alert / Answer after 2nd Ring / No eating or gum /Concentrate on Caller/ no noisy distractions / Be Polite & Pleasant / Speak Clearly&Distinctly / Be Enthusiastic / Show Genuine Concern & Interest / Personalize presentation (use name)
This is defined as a physical or mental impairment that substantially limits one ore more major life activity.
Disability
These people are responsible for developing the proper attitude and examples towards safety and health
Supervisors / Leaders
Team members should never text these important people from their cell phone
Residents
This gridded document is used monthly, signed off by the maintenance supervisor and property manager and used as a checklist for preventative maintenance
Gantt Chart
Advertising can generate a lot of traffic, however if the traffic isn't (this) and the staff isn't (blank), then dollars are wasted
Qualified, prepared to handle
Form LE-645b - Reasonable Accommodation / Modification Request is completed and signed by this person
The Resident
This procedure is required to be used to prevent unsafe conditions and actions when dealing with electrical machinery or equipment
Lockout / Tag out
It is critical that all contracts and service agreements be executed in the name of this
The community name
If a GL account begins with a "6" then it is this type of Expense
Operating (5 - Income, 7 - Reno, 8 - AMI, 1492 - Cap Ex)
Name 5 of the 7 parts of an ad that should be double-checked for accuracy
Community Info / Map&Directions / Pricing / Floor Plans / Office Hours / Specials / Logos
The property manager should be in contact with this person or people when there is an issue with an employee and wants to terminate employment
Regional / Hilda
Name 2 of the 4 things you should consider when inspecting a Fire Extinguisher
Make sure the class is safe for likely fires in the area / Check the seal that it's not tampered / Check gauge that it's full or needs recharge / Make sure pin, nozzle, nameplate are intact
Name 3 actions that must be done if a death occurs to a sole resident
Terminate the Lease, Rekey the lock to protect valuables, No giving keys to outside parties, Access restricted to police/court delegates, Execute Incident Report
Name 6 of the 8 main sections of Expenses that are included when calculating the NOI
Marketing / Payroll / Admin / Utilities / Supplies / Contract Services / Recurring Replacements / T & I
Always use the 3-step approach of this when dealing with objections to leasing
Feel, Felt, Found
"I understand you feel..", "Others have felt the same way", They have found that …"
Name 5 of the 8 paid time off or leaves of absence
FMLA / Bereavement / Jury Duty / Maternity or Adoption Leave / Military Service / Military Reserve Duty / Sick Leave / Personal Leave
Name 4 items that should be kept in the Inspection Binder
Certificates for Elevators, Fire Panels, medical alert systems, fire extinguishers, preventative maintenance trackers, inspections