3.01 A
keeping accurate and useful financial records; and analyzing and interpreting the recorded information.
Accounting
the process of accessing, processing, maintaining, evaluating, and disseminating business knowledge, facts, or data.
Information management
The ability to see the “big picture” and think about how things will work together.
Conceptual skills
Groups of activities related to management (i.e., planning, organizing, staffing, directing, and controlling).
Management function
All the opportunities that businesses have to connect with customers and reinforce their brand value.
Touchpoints
an organized effort to produce and/or distribute goods and services.
Business
the day-to-day activities required for continued business functioning.
Operations
Supervisors who work directly with the employees who carry out the business’s routine work.
First-line management
Managers who report to top-level management and who have supervisors who report to them.
Mid-level management
All the activities a business engages in to interact with its customers.
Customer relations
the process of planning, maintaining, monitoring, controlling, and reporting the use of financial resources.
Financial analysis
the process or activity of producing goods and services.
Production
The ability to communicate, interact, and build relationships with others.
Interpersonal skills
The management function of deciding what will be done and how it will be accomplished.
Planning
Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
Customer service
the process of planning, staffing, leading, and organizing the employees of the business
Human resources management
the process of planning, controlling, and organizing an organization or department.
Strategic management
Short-range planning (one year) of specific actions the business will take.
Tactical planning
All managers who are responsible for the operation of the company or a business unit.
Top-level management
The amount and the value of goods and services produced (outputs) from set amounts of resources (inputs).
Productivity
the process of creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.
Marketing
the usage of outside organizations or consultants to perform one or more of the primary business activities.
Outsourcing
Steps that an individual takes to enhance or improve skills or traits that are needed to excel in her/his career/profession.
Professional development
An integrated technology that assists with an organization’s information management needs.
Management information system (MIS)
Promotion for a business provided by customers who tell others of their satisfaction with the business.
Word-of-mouth promotion