Status Codes/ Resolution Codes
"Due to high service demand in your area, we are currently holding for the first available tow truck to assist you. We expect to have a technician to you in approximately [ETA] minutes."
what is Code 1/RC1?
must pay for fuel (mbrshp level)
Who are Classic Members?
RC
What is "Reimbursement Consideration"?
What pods do you work for Metal Moving?
What is Rural and Suburban?
Selling videogame?
What is Call of Duty: Modern Warfare II?
"Before we can render service, we will need to verify your breakdown location."
What is RC5?
One-200 mile tow per Household, per Membership year. (mbrshp level)
Who are Premier Members?
PIDIC
what is "Photo ID in Car"?
What Pods do you work for Outbound?
What is All?
Automobile Sales
What is Toyota?
"Before we can render service, we will need to update your tow destination."
What is Code 4/RC4?
What do all these veh have in common? Non-passenger vans: box van, cube van, delivery van, van cutaway, cargo van (no rear seats), transit vans
What is vehicles not eligible for service?
REST
What is "Restaurant"?
When doing Outbound what should you do after introducing yourself to the member?
What is Confirm Members Safety?
Food (or drink) Chain
What is Starbucks?
"We apologize, but due to the limitations of our primary and back up vendors in your area, we are unable to provide service. We recommend going commercial and seeking reimbursement consideration."
What is Code 8/RC8?
What do all these locations have in common? Salvage yard, auction sites, Dismantlers, Prior destination for the same incident, and storage facility
What is Ineligible Breakdown Locations?
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What is "At the Corner"?
If a SP is not answering how many times should you try to call before using this code?
What is 3 times for Code 2?
Movie
What was Top Gun: Maverick?
"Before we can render service, we will need to verify your vehicles GVWR (gross vehicle weight rating)."
What is Code 6/RC6
You can not duplicate these calls.
what are RAP calls?
CG
What is "Campground"?
You should always Claim a Call and Leave a Call in VC/KMI with these abbreviations.
Whats is MMWC/MMCL or OBWC/OBCL?
Song
What is "As It Was" by Harry Styles?