Training Structure
OJT
Portals
Expectations
Learning Modules
100

Probation period for a R1 New hire

6 months

100

OJT phase classification

1. Nesting

2. Mentoring

100

Portal to update Manual Attendance

Workday >> Time

100

Leave Policy during training

Zero Leaves or No Leaves

100

Module related to R1 training policy

Expectation Setting :New Hire Training Policy (IND)

200

TRUE or FALSE:

" The associate is given only one chance at the end of each training phase (classroom and on-the-job training) to clear the threshold for the respective phase"

FALSE

200

Mentor : Trainee Ratio

Alignment: 1:4

((1 Mentor to 4 Trainees ))

200

Portal for organizational policy updates

Workday >> Learning

200

Shift Duration & Hours

9 Hours >> 6 PM to 3 AM

200

Name 3 Learning Modules

Expectation Setting :New Hire Training Policy (IND) 2022 Creating Strong Passwords Self-Service Password Reset Tool Compliance & Integrity New Associate Guide R1 India Compliance & Risk NHO Handbook POSH - Prevention of Sexual Harassment (India) Federal Trade Commission (FTC) Order Acknowledgement R1 Data Protection Combating Fraud, Waste, and Abuse [~40 minutes] 2022 Information Security Awareness Training 2022 Insider Threat and Incident Reporting Preventing Workplace Harassment, Abusive Conduct, and Discrimination - Global Inclusive Teams Training Payment Card Industry (PCI) Standards 2022

300

R1 Training Structure RCM EXPERTS

RCM EXPERTS

Classroom : 3-4 weeks
OJT : 4-6 weeks

300

Quality and Production target for OJT clearance

Quality : 95%
Production : 100%

300

Portal for Training modules

Intrepid / R1 Digital Learning platform

300

Prohance Login Hours

9 Hours

300

Module corresponding to discrimination

Preventing Workplace Harassment, Abusive Conduct, and Discrimination

400

R1 Training Structure NRCM EXPERTS

RCM EXPERTS

Classroom : 4-8 weeks
OJT : 6-9 weeks

400

TRUE or FALSE:
Mentoring is Applicable only for RCM experts?

FALSE

400

Portal for tech issues/requests

Service Now >> submit a request / Report an incident

400

Assessment Passing Threshold

80%
400

Overall Modules to complete

14

500

People responsible for a new hire team during training.

1. Trainer

2. Batch Manager

3. Training / Ops Manager

500

Production RAMP during OJT Mentoring

Week1: 35%

Week2: 70%

Week3: 100%

500

Portal for compensation or tax related issues

Service Now >> Ask HR

500

Prohance Time-On-System duration

7.5 Hours

500

POSH abbreviation

Prevention of Sexual Harassment