Agents
Agents working at the office are classified as...
BAM - Brick and Mortor
Used in a business to enable company users to share and send data in a private network.
VPN -Virtual Private Network
What is the 3-letter acronym used for the beginning of a website name and the meaning of it?
WWW - World Wide Web
Which Client targets MI for Health Care Enrollment?
CCA - Commonwealth Care Alliance
Dee thought this Acronym AFK stood for "Away For Kitchen" in DA5 Rollout Chat. What is true meaning of this Acronym?
AFK - Away From Keyboard
Agents working at home are called...
WFH - Work From Home
Acronym used for Encryption used to post files is called...
MFA - Multi Factor Authentication
Used to help Agents answer repetitive questions in a script and listed in Utilities for some clients.
FAQ - Frequently Asked Questions
In high school this subject was abbreviated as SS (Social Studies) - what client is always referred to as SS?
South Star
Acronym could be used for someone who irritates you or a type of flat bread.
PITA - Pain In The A**
Acronym used to specify the Length of an Average Call
AHT - Average Handle Time
File Posting Protection
PGP - Pretty Good Privacy
What does DNIS stand for?
DNIS - Dialed Number Identification Service
Written and signed agreement for future work between Dial America and the Client.
SOW - Statement of Work
This is not a Acronym but what is Dee's favorite candy?
a. Starburst
b. Smarties
c. Skittles
d. Snickers
e. None of the above
Could be a Dispo Code in a script that advises you that the customer no longer wants to be contacted by phone.
DNC - Do Not Call
What does HIPPA stand for? Lesson queued in February 2023.
Health Information Patient Privacy Act
Time period from Oct. 15th & Dec. 7th where people can enroll for Medicare and they do not need a reason for enrollment. Will be effective January 1st of the following year.
AEP - Annual Enrollment Period
More Restrictive version of Dial-Out we use for Florida Calling.
RSCP - Restricted State Calling Platform
This is not an acronym but what is Dee's favorite drink and container she likes it in?
Diet Coke in a Can
Mechanism used for deaf people who are calling.
TTY - Tel-Typewriter
Federal Rule for States suppression where caller id cannot be blocked and has to be the same as displayed when answered.
TCPA - Telephone Consumer Protection Act
A set of defined rules that enable different applications to communicate with each other.
API - Application Programming Interface
New Client which we recently hosted at Dial America in Mahwah.
BRC - Blue Ridge Communications
Newest VP Sales Person name - Casey video from April 26
Kristen Alexander