Monday
What is an electronic file of every Retirement, Survivor, Disability, Health Insurance (RSDHI) beneficiary.
MBR (Master Beneficiary Record)
In the PHUS what does Evnt-014 mean?
A payment event that represents monthly benefits paid to a beneficiary.
What does DCN stand for and what does it mean?
Double Check Negotiation- Two paper checks cashed for same month
What should I do if I get a call claiming there is a problem with my Social Security number or account?
If there is a problem, we will mail you a letter. Generally, we will only contact you if you have requested a call or have ongoing business with us. The latest scam trick of using robocalls or live callers has increased. Fraudsters pretend to be government employees and claim there is identity theft or another problem with one’s Social Security number, account, or benefits.
Scammers may threaten arrest or other legal action, or may offer to increase benefits, protect assets, or resolve identity theft. They often demand payment via retail gift cards, wire transfers, pre-paid debit cards, internet currency, or mailing cash.
Our employees will never threaten you for information or promise a benefit in exchange for personal information or money. Social Security may call you in some situations, but will never:
Don’t be fooled! You should look out for:
How to protect yourself and your family!
Learn more about fraud prevention and reporting at https://www.ssa.gov/antifraudfacts/.
What is a NSM?
Any month in which a beneficiary earns less than the monthly exempt amount and does not perform substantial services in self-employment.
When is Sarah's Birthday?
June 2nd
How long is a government check valid for?
limited payability- 12 months
How much will the COLA amount be for 2022 and when will I receive it?
How much is the increase: Social Security benefits and Supplemental Security Income (SSI) payments for approximately 70 million Americans will increase by 5.9% in 2022. This is the annual cost-of-living adjustment (COLA). By law, federal benefits increase when the cost of living rises, as measured by the Department of Labor’s Consumer Price Index for Urban Wage Earners and Clerical Workers (CPI-W).
When the increase takes effect: The increase will begin with benefits that Social Security beneficiaries receive in January 2022. Increased SSI payments will begin on December 30, 2021.
When your notice will arrive in the mail: We mail COLA notices throughout the entire month of December. It is possible that your friend or family member will receive their notice in the mail before you. Please wait until January before contacting us about your mailed notice. However, you may not need to wait for your mailed notice to learn your new benefit amount for 2022: you can view your COLA notice online with your personal my Social Security account.
Who can see their notice online: COLA notices are available online to most beneficiaries through the Message Center of their personal my Social Security account if they created their account by November 17, 2021. my Social Security is a secure, convenient way to receive COLA notices online and save the message for later. You can also opt out of receiving notices by mail that are available online.
Sign up for your own account and get an email or text message the next time your COLA notice is available online for you. You can also use your account to manage your benefits and much more!
For more information see:
What should I do if I access a restricted record?
B. Handling Restricted Records
Employees must immediately follow the procedures outlined below when they receive the “restricted record” alert.
1.
Explain to the caller special handling of their record is required and you must refer the call to your manager.
2.
Immediately notify your supervisor of the call and “restricted record” alert. If your immediate supervisor is not available, find another supervisor or management official.
3.
Provide the supervisor/management official with all information associated with the call including any paper documentation (notes) and SSA queries obtained during with call.
4.
Apologize to the caller for the delay.
5.
Transfer the call to your supervisor.
6.
Select “OK”; the Customer Help and Information Program (CHIP) will automatically return to the “Start New Call” screen.
BIC A Stands for what?
Primary Claimant or Number Holder
What screen on PCOM Main screen can I access to send an MDW if CHIP down?
Modernized Development Worksheet (24)
Where should a caller return a payment that is older than 12 months?
FO
What is Tina's cats name?
Gretta!
What is BIC E?
Surviving spouse with a child under the age of 16
If beneficiary is under FRA how much is deducted from benefits if they earn over the exempt amount?
$1 for every $2 earned over the exempt amount.
TC 02001.020
What line on the MBR will you find the Payment Cycles?
PMT CYC
What is a Grace year?
A Grace year is the first year in which benefits can be paid for any month of entitlement in the year that has Non Service Month (NSM) before the month of FRA.
TC 02001.020
What does RFST of CHDAGE mean?
Termination of child-in-care benefits based on the last child’s age attainment
What is the low-cost debit card program sponsored by the Department of Treasury which is available to Social Security beneficiaries through Comerica Bank.
Direct Express
Who is subject to AET?
Social Security benefits are paid to replace some of the earnings lost due to retirement, disability, or death. The annual earnings test (AET) applies to beneficiaries who:
receive a Social Security retirement or survivors benefit as well as auxiliary beneficiaries on disability claims, and
are under full retirement age (FRA), and
work and earn over the exempt amount.
TC 02001.020
What line on the MBR contains the date of entitlement, date of filing and full retirement age?
Ben Ent
Can a beneficiary receiving payments on the 4th Wednesday of the month request to receive their payment earlier in the month?
No
What does LAF T4 mean?
Mother/father’s benefits terminated because last entitled child attained age 16 and not disabled
How soon after receiving the overpayment notice must a request for a waiver be made?
A waiver may be requested at any time but should not be developed routinely when an overpayment is appealed.