Dispos/Escalations
Medicare Supplement Commissions Tier 2
If an Agent is calling about an app pending for information needed such as Medicaid Award letter, Intent to enroll, etc. what must you provide the agent?
AIL reply by date and withdrawal date
Contact is calling in for agent, what pieces of HIPAA are they allowed to use?
Tax ID, Party ID, and Writing ID (subject to change with TID)
How many moons does Saturn have? (HINT: It has the most moons of any planet)
82
Why do people pinch on St. Patrick’s day?
People pinch anyone on St. Patrick’s day who does not wear Green. Isn’t it a fun thing to do?
Your Agent's Commissions were held due to Certifications but it appears they were completed, where do you escalate this issue?
Certifications tier 2 first
Agent is calling to cancel a plan for an EE, they provide the client name and you find them in Jarvis. The agent states "Ms. Smith requested me to call to cancel her 04/01 ED plan, please cancel". Is this a valid Agent request?
No, they did not state the plan name.
A contact is calling in regarding an agents contracting packet and how their commissions are set up in Jarvis, how much Agent HIPAA do we need to assist?
One piece
Which member of The Beatles had dyslexia?
John Lennon
Which Country is St. Patrick from?
Wales
You receive a call from a Solicitor stating they did not receive their commissions, but you see they were processed in ICM. Where do you escalate this?
You don't, refer to upline
An Agent (non Solicitor) has been trying to call Member Services to update the PCP for their client, but is getting the run around. It is after the effective date. What do you advise?
The Member Portal in the Book of Business has updated so you can update the PCP in there
Name, date of birth and one of the following: Medicare ID, Member ID or Perm. Address
Why is most surviving Classical Greek sculpture made of marble?
he original bronze sculptures had intrinsic value and were melted.
What was the original national color of Ireland during St. Patrick’s Day?
Blue
An Agent was a Solicitor, but is now at the Agent level on 02/15/2022. They are calling regarding commissions they did not receive from AEP that are not showing held, where do you escalate?
You don't, refer to the upline as commissions are based on Application Signature date
An Agent does not have access to their email address tied to their OHID. They are requesting you to update their email address and phone number to their updated information. You have verified the agent in PCL/ICM, can you assist?
No, they will need to troubleshoot and try to manage their OHID account to their new Email.
An agent is requesting the cancellation of future plan for an EE they are not showing AOR for, can we proceed?
Yes, but only if they have, or able to get, the EE on the line so we can verify them and receive the request directly. If they are not able to bring the ee on the line, then no.
What company was initially known as "Blue Ribbon Sports"?
Nike
What is actually March, 17th?
The Day St. Patrick died.
You have a Pending application with the incorrect WID, Do you update the WID and save or escalate?
Neither. Advise the Agent to submit an AOR appeal or call once application has been approved to be escalated.
An Agent's AARP Medicare Supplement client who's application was approved after the effective date has not received their Member ID. They have a DRs appointment tomorrow and is in a panic not having their card. What do you advise?
If the Agent has a Book of Business in Jarvis, they can print off a temporary ID there.
If they are Solicitor, they can recommend their client use their AARP Membership ID until they receive their Medicare Supplement ID.
An Agency's contact provided full agent HIPAA, states they received permission to contact regarding an enrollment into a UHC plan today. What client HIPAA do we need to verify the Medicare ID for the client?
We are unable to assist, so none.
What Netflix show had the most streaming views in 2021?
Squid Game
In which place was the first St. Patrick’s day celebrated?
New York