Roles & Responsibilities
This person is responsible for a valid progress report that provides pictorial evidence of success for weight loss required monthly.
Who is the success manager?
This document in CHARM provides the analytics and proven results for members to see at a glance at each 90 day game day.
What is the flow sheet?
A sustainable diet plan for includes traditional fruits, vegetables, beans, nuts, seafood, olive oil, and dairy - with perhaps a glass or two of red wine
What is the Mediterranean Diet?
Pellet Therapy, PRP, Aesthetics, Physical Exams, are all services that require this within 3-5 business days by the Lead MA
What is the follow up call?
Member complains of joint or tendon pain
What is PRP for join pain.
This person is responsible for making sure members have both electronic, paper pre & post procedures to ensure members have the best outcome after a procedure is performed.
Who is the front desk concierge?
Final inquiry once a member has completed his appointment.
What is the member success question?
This essential vitamin not only helps aid in weight loss, but strengthens your immune system and bones.
What is Vitamin D?
Members should be informed of the importance and excitement should be generated for these appointment types
What is the game day?
Member is taking a long trip on vacation, recovering from an illness, possibly exposed to COVIDStaff is required to
What is an immune boost cocktail?
This person is responsible for setting realistic expectations for weight loss members placed on semalglutide, hCG, and/or a combination of testosterone replacement therapy?
Who is the provider?
The member loyalty and satisfaction measurement taken from by members after the 120 day game day on how likely they are to recommend nuber-T to others on a scale of 0-10
What is the Net Promotor Score (NPS)?
Used along with an individualized low-calorie, low-fat diet and exercise program to help with weight loss in obese adults or overweight adults who may also have high blood pressure, diabetes, or high cholesterol.
Pre Game Days, Actual Game Days, Procedures and all appointments scheduled for a provider require this the day before the actual appointment
What is the appointment instructions and reminder?
Member suffering from stress anxiety work life balance issues
What is the Brain Refuel Cocktail (NAD+)?
This person is responsible for ensuring members vitals are taken at every blood draw as this is not an option. (waist measurements, in-body, and blood pressure).
Who is the lead medical assistant?
Must be completed by the members before they are seen by the medical assistant at EVERY BLOOD DRAW.
What is the Value Feedback Questionnaire?
When your body is in starvation mode due to caloric restrictions, this allows the body to burn unwanted fat instead of burning muscle.
What is the hCG diet?
Members that haven’t been in the league for more than 35-45 days all fall into this category and require tenacious follow-up by the concierge and success manager
What is an MIA?
Member concerned with side effects of TRT, acne, hair loss
What is nettles max, vampire facial, or PRP for hair restoration?
This person is responsible for running a follow-up report at the end of each month for three consecutive months to determine who is MIA, consistently contacting those members by phone and by message via PHR to get them back in and on the schedule.
Who is the front desk concierge?
A high-quality product or service that meets or exceeds customer expectations will yield more and more of these
What is the 5-star review?
An amino acid required for the transport and breakdown of body fat for the generation of metabolic energy and known to target visceral fat
What is L-Carnitine?
Members that fall off due to billing issues, non renew or cancel but want to come back to nuber-T require special handling and a new contract are considered this
What is a "win-back"?
Member interested in understanding his vitamin, nutrient deficiencies and/or problems with gut health.
What is functional lab testing?