Word formation
We stopped under trees by a lake – a perfect ______________________ for a picnic. (SET)
setting
ask for a b_____ (in a restaurant)
bill
This is a charity which was founded in order to help older people __________________ feel alone
who/that
This tower was built in 1443,’ the tour guide said.
The tour guide told us that the tower had been built in 1443.
How would you report the following?
'It is because we made tremendous progress in building up a network of over 2,000 volunteers.'
Ferguson explained that they had made tremendous progress in building up a network of over 2,000 volunteers
I know I’m being _____________________ , but I’m scared of snakes getting into
my house. RATIONAL
irrational
What do you do when you give a waiter or waitress a tip (on the table)
leave a tip
Which pronoun is missing and do you need a comma?
Research into the effect of loneliness on people’s mental and physical health
________________ was done by the University of Nottingham in 2014 showed that spending long periods of time alone can shorten people’s life expectancy by up to five years
Research into the effect of loneliness on people’s mental and physical health,
WHICH was done by the University of Nottingham in 2014, showed that spending long periods of time alone can shorten people’s life expectancy by up to five years
'Hackers have attacked the accounts of 2.4 million customers,’ the CEO said
The CEO said that hackers had attacked the accounts of 2.4 million customers.
Find the right reporing verb and report it, please:
'What's more, our new target is to increase this number to 3,000 community volunteers over the next five years.'
She added that their next target was to increase that number to 3,000 community volunteers over the next five years.
I always get very ______________________when I go to a wedding. EMOTION
emotional
What do you call bread and water besides your meal in a restaurant?
side orders
Combine the sentences:
A colleague of mine never listens to people properly. Unfortunately, nobody in the office likes her.
A colleague of mine who never listens to people properly isn't liked in the office/isn't very popular in the office.
‘We will be introducing an innovative new way of dealing with customer complaints,’ the company announced.
The company announced that they would be introducing an innovative new way of dealing with customer complaints.
Report it, please:
'We really want to give you a discount, you deserve it.'they said.
They insisted on giving me a discount.
They act very ______________________towards people who are different to them.
OFFEND
offensively
How do you say when they make you pay for a service or a product?
charge sy for sg
Combine the sentences, please:
My cousin’s home is in Helsinki. It is a very cosmopolitan city.
Helsinki, where my cousin lives, is a very cosmopolitan city.
I’m going to work on improving my listening skills next week,’ said the teenager.
The teenager said she was going to work on improving her listening skills the following week.
Be careful, this time it is double reporting:
‘Our travel agent won’t give us a refund for our holiday, it is outrageous.’the lady said.
The woman complained that the travel agent refused to give her a refund.
These ideas from the agency are very______________________ – we’ve seen them a
hundred times before. IMAGINE
unimaginative
True or fales? Make an apology for bad service.
False: make a complaint
Make a reduced relative clause:
Visitors who are arriving by car can park their car for free.
Visitors arriving by car can park their car for free.
What was the question?
We asked if respondents' customer service experiences had been good or bad.
'Were your customer service experiences good or bad?'
What reporting verbs could be used here? Mention at least 2.
Let's wait for the results, shall we?
They suggested waiting for the result.
The proposed waiting for the result.