KI
KI for compromised accounts
Email address changed without customer permission
where do you find the cost of subs for all countries
Pricing Doc
What is this feature: The ability to share screens through mobile device to TV by Android.
ChromeCast
Which QT for when content is missing or not available
;;ENshowmissingShow
Is amazon a TV provider
No
What is the most recent KI called
App not loading on Android mobile since updating to 12.0.44
Name of the doc where you find premade responses for common issues
QT doc
The ability create a separate " catalog " for Kids only
Kids Profile
User needs to set up through Telstra
;;ENAUTelstraSignUp
Name the 3 providers in the UK
Virgin media, SKY, Apple
KI to use for April 18th in MX and BR
Mexico/Brazil Price Changes
Link to Apple delete doc
Saving content to watch when there is no internet
Download
Customer wants to delete account but they have an active recurly montlhy sub
;;enTOUMonthly
What does Delivery only mean?
Users can watch it on through the provider's services they have but not through our app.
What countries is the 3DS Payment Declined KI for ?
ITALY, FRANCE and GSA ONLY
Customer wants to know if the newest Sonic movie is in their country. Which doc do you use?
Content doc
Paypal is available. True or False
Flase
We are unable to locate a Paramount+ account associated with the email with which you have contacted us. To help us locate it, could you please confirm any alternative email addresses that the account may be registered against and the name that the account would be registered in? Also, could you please confirm if you received an email notifying you of any change to your email address and, if so, either forward on or send us a screenshot of the email?
;;enSKYpossibletakeoveracct
What is the link for the Latam Partners
User misspelled their email, which KI would you use?
Typo in Email Address
If you need to anonymize an account for changed email issues, which tab and doc will you use?
Email Change in the Known Issues doc
This feature tells the describes what on screen during a movie verbally
audio description
The Paramount+ app will not be available on NOW. However, as part of Sky cinema's continued relationship with Paramount, NOW Cinema Members will still be able to stream brand-new Paramount blockbusters through Sky Cinema, whilst continuing to enjoy Paramount's library of on demand films at no additional cost. For further information on Paramount+ on NOW please contact them via their website at https://help.nowtv.com/
;;ENUKNowCustomer
SKY has vouchers are valid for how many attempts
1000