HA Solutions
This service allows an expert to review a Claim and confirm the Claim was processed correctly
What is a Claim's case?
Member needs help locating their FSA vendor's contact information. What type of case is to be used?
What is Compass case?
What condition should be used for Routine care visits?
What is Routine Care?
True or False. We can provide the contact information for the onsite coordinator to members?
False
What service addresses gaps in care?
What are Spotlights?
Member is looking for a family therapist and has both Core and EAP services. Where is this call transferred to?
What is EAP department?
This tab provides important reminders for the members organization?
What is Alert tabs?
What location can you find the Organizations HA toll-free number?
What is Member contact detail?
This service allows our experts to help negotiate with providers to lower medical and dental bills that were not covered by insurance
What is Medical Bill Saver
Member is over the age of 65 and has Medicare questions. Where is this call sent to?
What is a Medicare Specialist?
This tab shows what services are offered for the members organization?
What is HA services tab?
What tab in Iclue do you schedule Biometric appointments?
What is Appointment tab?
This service provides personalized support from a Nurse coach for members with Chronic conditions.
What is Chronic Care Solutions?
Member recently was prescribed a medication and needs to confirm coverage. Where is this call sent to?
What is Benefits?
This box allows us to send case update notifications via text messaging
What is SMS?
This box must be unchecked to locate Inactive members?
What is Active Members only box?
This service connects members to benefits specialist and all of their benefits through a single toll-free number
What is Benefits Gateway
Member misplaced their Insurance card. What type of case is to be used?
What is a Compass case?
Where in Memphis can you find the members Employee ID #?
What is Additional Information tab?
This information is needed to complete an Advanced Member search?
What is first name, last name and date of birth?