Systems
What two things can we use to locate a customer's account in Kraken?
- Account Number.
- Postcode.
What is the longest that we can create a payment plan for?
15 months
When did Octopus Energy start trading?
2016
What is the industry tolerance for electric disputes?
250 kWh
What is the maximum amount of security questions you can ask when completing GDPR?
5 questions
What is the time frame in which you can unassign yourself from an email?
24 hours.
Which payment in the payment schedule is the most recent?
The payment at the bottom of the schedule.
What is the name of Octopus' CEO?
Greg Jackson
When a domestic customer switches to us, how long does it take for them to join our supply?
Within 2 working days.
If you use the postcode to locate the account, what do you then need to confirm to pass GDPR?
- Full name.
- The remainder of the address.
- Two other security questions.
On 'Account Checks' on Kraken, if something needs to be checked on an account, what will it be marked with?
Red crosses.
What is the time frame for refunds to be processed?
7-10 working days.
What was the most streamed album in the UK in 2022?
Harry's House - Harry Styles.
Describe the difference between an ET gain and an ET loss WITHOUT using 'gain' or 'loss' to describe them.
ET gain is where the supply incorrectly switches to us.
ET loss is where the supply is incorrectly taken from us.
Where do you go to mark a call as suspicious?
The wrap up screen in Twilio in Kraken.
Which tab in Kraken do you need to go to when processing a move out?
Properties and Meterpoints > Properties > Move out
On what dates can regular payments NOT be collected? For a bonus point - Why?
29th, 30th or 31st of the month.
Due to February only having 28 days except for a leap year!
What is Octopus' current score on Trustpilot?
4.7
Where in Kraken do you go to raise a dispute?
Properties > Properties and Meterpoints > Spanner next to MPAN/MPRN > Initiate disputed read.
What are the four different customer personality types?
Introvert, Extrovert, Detail Orientated, Big Picture.
When accessing Twilio in Kraken, there will be 4 other icons in the same row. What are the 3 other icons to the left of Twilio?
Ink, complaints and reminders.
If a supply has been taken over due to acquisition or SOLR, what read do we need to bill from?
The transfer read.
What was the most popular dog breed in the UK in 2022?
Labrador.
True or false, we appoint a DC for electric and gas?
False - it's for electric only. XOServe provides us with annual consumption figures for gas usage.
What does VESPA stand for?
Volume, energy, speed, pitch, annunciation.