VOCABULARY 1
Translate these words into Spanish:
-overhead compartment
-wallet
-diverted (flight)
-business lounge
- departamento en alto/superior
-cartera
-desviado (vuelo)
-sala VIP
Circle the correct answer: a direct flight/business class is the quickest way to get to your destination
a direct flight
Is this sentence correct?
'we never be late'
Explain why
this sentence is incorrect because we need to put the verb 'to be' in the correct tense and person: 1st person plural
Also, adverbs of frequency with the verb 'to be' are placed right after the verb
The correct sentence is: we are never late
Is this sentence correct? explain why
-do you usually go to the park in the evenings?
this sentence is correct
-it is a question, and 'do' is placed at the beginning
-it is in the present simple form
-the adverb of frequency 'usually' is placed before the verb'
What is a letter of complaint?
It is a letter that you write to a company to express your disatisfaction towards a product/their treatment,. etc
Translate this sentence into Spanish: our flight was diverted to a different airport because there was fog in London
Nuestro vuelo fue desviado a otro aeropuerto porque había niebla en Londres
What is the difference between DON'T HAVE TO and MUSTN'T?
DON'T HAVE TO: lack of obligation
MUSTN'T: prohibition
Complete the sentences with the words and phrases below:
promotional material/stand/free gifts/leaflet/competitors
1) We need a bigger ______ because we've got a lot of materials to show
2) We're selling more products than our ______
3)We received _______ from the BD Games-a catalogue and a brochure
4)Do you think we will increase our sales if we give _____?
5) We've prepared a ______ advertising our products
1) STAND
2)COMPETITORS
3)PROMOTIONAL MATERIAL
4) FREE GIFTS
5) LEAFLET
Write questions with the words below. Use BE GOING TO
-Mr Thompson/meet/with the Marketing Department/in the afternoon/?
-Mr Thompson and Nina/go to Japan/tomorrow/?
-Is Mr Thompson going to meet with the Marketing Department in the afternoon?
-Are Mr Thompson and Nina going to go to Japan/going to Japan tomorrow?
what is a response to a letter of complaint?
a letter written by the company and it is addressed to the customer who has complained in which you offer a solution to his/her problem
Translate this sentence into Spanish:
-There are still some places left on a morning flight via Vienna if that's convenient for him
Todavía quedan plazas en un vuelo de mañana con ruta a Viena, si eso le es conveniente
Choose between DON'T HAVE TO/DOESN'T HAVE TO/MUSTN'T and explain your answer. To get the points you have to be able to explain your answer correctly
He _________ use a microphone because the room is quite small
DOESN'T HAVE TO
- 3rd person singular
-if the room is small, you don't need to have a high sound because all the people will hear from all corners
1) Wear your display board so people can identify you
2)Many companies are taking part in the brochure this year
3)Our name tag has got information about our company and pictures about our products. Please take one.
4) I'll give you my exhibition so that you can contact me
5)We've got very attractive posters on our business card
1) NAME TAG
2)EXHIBITION
3)BROCHURE
4)BUSINESS CARD
5)DISPLAY BOARD
Complete these sentences with either will or going to and explain why
- Oh, I've just realised there is any bread left for today's lunch. I ________ (buy) some
-In 20 year's time, I hope scientists ______ (find) a cure for cancer
Both are used with WILL because the first sentence is an instant decision/a spontaneous decision, and the second one is a pediction of a future fact that we are unsure about
ANSWERS:
WILL BUY
WILL FIND
Translate this sentence and answer the question:
'we'll credit your account with the difference'
IS THIS USED IN A LETTER OF COMPLAINT OR IN A RESPONSE TO A LETTER OF COMPLAINT AND WHY?
Translation: te devolveremos el dinero/te compensaremos económicamente con la diferencia
THIS IS USED IN A REPONSE TO A LETTER OF COMPLAINT BECAUSE BY SAYING THIS,THE COMPANY IS OFFERING YOU A SOLUTION TO THE PROBLEM THEY HAVE CAUSED
Definition of FLIGHT ATTENDANT
someone who serves passengers on a plane
Why is this sentence incorrect?
'Mr Walker is busy, we don't have to phone him'
because 'don't have to' is used to express lack of obligatin, and here it is an obligation for us not to disturb him
Name four ways of saying in English: 'atentamente'/'un saludo'
-kind regards
-best wishes
-regards
-best
Build up questions using WAS THERE/WERE THERE and the words below to write questions about a typical office in the 19th century. Then, answer the questions
1. A SHREDDER
2. PRINTERS
-Was there a shredder in an office in the 19th century? No, there wasn't
-Were there any printers in an office in the 19th century? No, there weren't
What are the parts of a letter of complaint?
-state details of the problem
-state what you want the recipient to do
Definition of STOPOVER
a break in a flight journey in which you have to stop for several hours at the airport and take another plane
WHAT ARE THE MODAL VERBS OF OBLIGATION/LACK OF OBLIGATION AND THEIR USES?
Have to/don't have to/must/mustn't
Have to: for things that are compulsory
Don't have to: lack of obligation, things that aren't necessary
MUST: for things that are compulsory
MUSTN'T: pronibition, things that aren't allowed
Define this word: CUSTOMS
duties or taxes paid on imports or exports
What are the differences between the present simple and the present continuous? Name 2 and give an example to illustrate your explanation
the present simple is used for facts, routines and timetables. Example: I live in Madrid
the present continuous is used for things that you do at the moment and for future plans that are already planned. Example: I am going to London this summer because I have already bought the tickets
What are the parts of a response to a letter of complaint?
-confirm receipt of the letter
-apologise for the inconvenience
-give information about how you are handling the problem
-offer future service