Policies
What is considered late?
If you arrive 1 minute late to your shift you are considered late for work.
Name the product categories
Treat. Slow and Groom
What is the 4 step process?
Cleanse. Protect. Wax. Rejuvenate
Retail $/ticket
The average amount of retail purchased by each guest
What protocol do you follow for call outs?
Reach out to management via phone and submit a time off form immediately after
What is protocol for when you are running late?
Contact your manager via phone call.
I contain glycolic, salicylic and lactic acid.
Ingrown hair mist
What are guests able to take advantage of during this wax pass promo?
Unlimited 13 months
SPT
Services per ticket- The average amount of services received by each guest
How far in advance do we submit time off requests?
4-6 weeks in advance with coverage
What are TCAs used for?
Name the ingredient that slows down hair growth
(Extra 100 pts if you can name what floor it comes from)
Narcissus Bulb Extract (daffodil)
What product treats, extracts and clears the skin?
Face and body detox. mask
Wax Pass Conversion
The percentage of services that were converted into wax passes out of all service opportunities
After how long do you receive PTO
1 year for full time associates
How late can you submit TCAs?
No later than the Sunday after the pay period ends.
What is our exclusive comfort blend?
Roman Chamomile
Aloe Vera
Vitamin EEnglish Cucumber
Mediterranean Sea Kelp
What are the 4 core values
1.We care about eachother
2.We do the right thing
3. We have fun while being awesome
4. We delight our guests
Retail Conversion
The percentage of guests who purchase retail
What is our late policy for our guests?
9-minutes
Explain 90 day call out policy.
2nd unexcused- Individual meeting form signed and added to file
3rd unexcused- subject to termination
What does AHAs do? What does BHAs do?
BHA- Penetrates Deep into pores to exfoliates skin and minimize look of pores
What services do FTG get free?
Brow, ear, nose, underarm, bikini line, upper mid and Lower back
Package $/ticket
The average amount of wax pass purchased per guest
What is a PIP?
Performance Improvement plan