Scheduling
This must be used to determine the visit type for an appointment. It populates when 2332 is entered into the visit type field in Book It.
What is the decision tree
This is the tab you always want to select when you open a patient's "Chart."
What is Chart Review
This is the expected response time for a routine telephone encounter message.
What is 1-3 business days
This resource allows you to view detailed information about what insurances are accepted.
What is the Front Line Insurance Tip Sheet
This is the closing that should be given on EVERY call.
What is "Is there anything else I can help you with? Thank you for choosing Honor Health."
If this type of appointment cannot be scheduled with 14 days for an established patient, then a telephone encounter should be sent to the provider's MA pool.
What is Hospital Follow up
This tab would be opened in EPIC if a patient wanted to confirm their MyChart username and/or reset their password.
This smartphrase should be used when a patient is requesting am appointment for a vaccine or injection.
What is .CNCNurseprovisit
This resource allows patients to view information about Honor Health providers including background information and appointment availability.
What is Find a Doctor.
These are two alternative options that you can offer a patient that wants to be seen sooner than the soonest available appointment with their primary care provider for a non-acute issue.
What are the wait list and urgent care.
The time period in which a patient needs to have been seen by their provider in order for you to send a Telephone Encounter for a medication refill or referral request.
What is 12 months.
This is the tab in EPIC that would be selected to view a communication form and legal guardianship paperwork.
What is Media
This is the smarthrase you would use to send a request for an appointment for an established patient who needs clearance before having a procedure.
What is .CNCPreop
This CNC resource allows coordinators to search by zip code, location, or provider name to find Primary Care, lab, urgent care, and specialty location information.
What is Batch Geo
You can ask for one of these five pieces of information as a third identifier when verifying a patient.
What are address, email address, phone, last four digits of their ssn, and mother's maiden name.
This visit type is used for an established Honor Health primary care patient that wants to change PCPs or needs to be seen by another provider for an acute concern.
What is established-new to provider.
This tab in a patient's EPIC chart will include any recent MyChart messages and telephone encounters.
What is Encounters
The three sections that need to completed on the left side of the telephone encounter before entering the smartphrase.
What are Contacts(Incoming call), Reason for call, and Routing.
This resource should be used to review if a specific provider is contracted with an insurance.
What is Credentialing
What is inform supervisor via the Emergency Call chat.
This visit type can only be schedule once every 366 days and can be in person or video.
What is Medicare Annual Wellness.
In the appointment desk view you would select which dropdown option to navigate to the registration checklist.
What is Patient Options, Registration
The smartphrase and priority that should be used for a telephone encounter when a patient has two days of medication left.
What are .CNCMedica and high priority
This article in the knowledgebase should be reviewed when you unsure if a patient needs an appointment to have a provider complete FMLA paperwork.
What is CNC Does and Does not Schedule.
These are the steps to follow if an established patient states they have tested positive for COVID and asks to get the antiviral medication.
What are: Check for same or next day video visit, advise of urgent care option and hh.com symptom checker, send a high priority telephone encounter to the provider MA pool.