GEH5
What does GEH5 stand for?
Guest experience high 5
What’s the goal of removing shift tags?
less time scheduling & more in the moment planning (schedule has changed since post/ callouts/ new priorities/ etc)
What is the difference between the TIR and a team member incident?
TIR (team member injury rate) led to monetary cost to target (workers comp claim) while a team member incident is just the documentation of an injury.
What does price change accuracy track?
Percentage of units found
What are the weekly statuses PML Greg performs called?
Business walks
Name the first pillar of GEH5
Scheduling & Staffing
What is the goal for OT?
Under 0.1%
What is our top theft category?
Deodorant
When Scanning RFID what are some areas to avoid?
Opu hold items
Defected items
Requisitioned items
empty packages
Explain these sales metrics: comp v. Forecast v. Goal
Comp- compared to LY
Goal- non fluctuating/set
Forecast- adjusts/ payroll impact
Name the second pillar of GEH5
Set & Fill
What was stabilization last week?
73%
What is the most common guest incident reported?
Slip/trip
Explain priority fill v. One for one
OFO fills to depth, priority fills based on a percentage trigger
What are the 4 things being tracked for RRR metrics aka target forward metrics?
Hangers, compost, bales, can&bottles
Name the third pillar of GEH5
Fulfillment
What was the callout percentage last week?
10.5%
Who owns safety?
Everyone
What is an item merge? And what step is taken when one drops?
2 or more DPCI merging to one. Items in backstock must be pulled out and rebackstocked.
When does flex payroll lock in as guaranteed flex?
Mid month- end of week 2 in 4 week month
Name the fourth pillar of GEH5
Safety & Shortage
When creating the schedule what tool can be used (for service) to schedule to anticipated guest traffic?
Coverage graphs
What organization is most likely to show up and look for safety concerns, such as a blocked fire door? They are also one of the reasons we started doing near/miss and hazard reporting.
OSHA
What are the 3 numbers that affect inventory accuracy?
Capacity, SFQ & on hands
Name 3 foundational best practices for May
Accuracy
Inventory audit
Price audit
RFID
Eligibility & INF
Tm stabilization
SCO