Pool Operations
How many bags of bi-carb generally go into the competition pool at close?
3
In what Preschool or Swimmer levels is it acceptable for an instructor to teach from the deck?
How many lanes are available during a community swim?
0
How many "Bens" are working at the UBC Aquatic Centre?
4
How many guards is considered fully staffed for 4 tanks being open to public?
5
What are two things an instructor must have with them in the water?
Buoyant Aid & Whistle
If Varsity/HPC approach you with concerns, who do you direct them to?
Christine
Where is the best place for Rescue Randy to dry out?
Basement Pump room.
Where is the hot tub reset button?
Basement Pump Room
What are at least three Water Safety Activities done during Water Safety Week?
Ice Safety
Boat Safety
PFD/Lifejacket Safety
HELP position
When should the rope swing be open?
Anytime there is a community swim
The front desk is alone and needs coverage for a washroom break - what do you do?
Support the front desk.
pH should be kept between these two levels in order to keep a pool tank open.
7.2-7.8
A child is in a Narwhal class but turning 6 years old. What level should they move to in Swimmer?
Swimmer 3
A length swim starts in North Comp at 11:00am. When should a guard be on deck watching the tank?
List 4 ways that the Aquatic Centre is welcome and accessible to marginalized populations.
Accessibility Ramp/Lifts
Hot Tub Lift
Universal Changing Room
Water Wheelchairs
Trans-Welcome Swims
Where should Service Dogs be leashed in the natatorium?
South or North D-rings on the edge of the competition pool walls.
What Swimmer level is vertical whip-kick introduced?
Swimmer 2
When should Steam/Sauna be closed to public?
During Changeovers.
When HPC/Varsity have exclusive access to the competition pool.
From the earlier slides, what are at least 3 of the 5 tips for handling customer complaints?
Listen actively
Stay Calm & professional
Acknowledge the complaint
Offer a solution
Escalate