Scheduling
Technician is at their max for the route. Customer calling in and is on the same street as another customer. What is your next step?
What is calling technician for approval.
Customer has not taken service in a year.
What is V2V cancel.
I'm having concerns with small bugs in my window.
What is clover mites.
Customer calls in upset and asks to speak with a supervisor.
What is a lead.
Who is the specialty lead tech in Spokane/Idaho?
Who is Israel Stein.
When a tech route has a job that will take extra time (1hour Job). How does this change the techs route?
What is lower max.
Customer finished odd job service.
Who is office is canceling.
Customer calls in with concerns with slugs in the yard. What do we offer?
What is baton or if their service is scheduled we can spread granular. No reservices
Customer calls in and says customer is driving erratically, we have a truck number but no other information.
Who is Denise and Donna.
Who is the COM inspector for Longview/The Dalles?
Who is Glenn Marves.
Customer called in and will not be home till after 5pm. Customer is requesting a service after 5pm due to ants in the kitchen. What can we offer?
What is a 4pm-6pm, alternative day or tech approves a 5pm-7pm (case by case on 5pm-7pm).
Customer called in with upset the pest concerns have not been resolved. Customer has decided to go with another company.
What is switching companies or Service issue or complaint
Customer calls in and having wasp flying around the home. What do we do next?
What is educating the customer on wasp activity, asking clarifying questions like are they are on the interior or exterior, Are you seeing them crawl in holes or areas and asking if they have active nest on the eve.
Customer called in and the customers corgi got in to a bait box.
Who is service supervisor or service manager.
What sales inspector has 2 family members working at Pointe?
Who is Rob Cummins.
Customer calls in requesting after the 26th of June. Looking over the routes we do not have a tech available till July. What do we do next?
What is asking customer for alternative day in July.
Customer called because the last couple service have not been completed correctly.
What is service issue/complaint
Current customer calls with rodent concerns. Unsure if mice or rats. What is the next step?
What is a re-service finish to identify activity.
Customer called in and canceled service. The account has a balance from a check payment for a YIA. What are the next steps?
What is....
1. Clear the coupon
2. Slack Julie Nowak. Sending a screen shot of the credit, customer name, address, and amount we are refunding.
3. Note the account what has been slacked to Julie.
Who did not make good choices and has a nail indent in their head?
WHO IS KAYLA MARTENKA! Dummy :D
Customer called in to schedule an appointment in July. Looking over routes in July the router have created the routes but no jobs added. What would we do next?
What is reviewing the routes and scheduling on the correct technician.
Customer called in to cancel due to husband in the military and needing to cut cost.
What is cost/affordability/financial.
Current customer calls in and they are having termite concerns. What do we do next?
What is clarifying questions on activity and disruption of pest.
Someone calls and informs us a tech has been in an accident. Who does this go to?
Who is service manager or Greg See.
Who HATES sandwiches and dad jokes?
Who is Mark Delgado?