Core Values
Your favorite PSH Core Value and why
NO WRONG ANSWERS (unless you dont even name a value)
This is the target goal for Q1 for Client referrals.
What is 80 referrals?
What is #Payrolldept-communications?
At risk and Bruised clients on Laulima
Who is Hawaii Care Choices and Smith's Motorboat?
NSF stands for this
What is Non Sufficient Funds?
Putting in the work to master your job and be a good teammate. My actions contribute to a positive, accountable, high achieving environment.
What is Be a Pro "Master your Craft"?
Long time PSH client whos CEO, Joe Miller, came to speak at the March Prohana Meeting
Who is Seal Masters?
Due to fraudulent activity on the rise, PSCs are now asked to audit this on the EE Change Log
What are Direct Deposit Changes for Green Dot Bank?
These are the two clients that will be surveyed for NPS in April
Who is KPHC and H4?
This is the "Employer of Record" for a PEO Client
Who is Proservice?
A winning behavior of Clients are Partners
What is actively listening to and empathizing with clients' needs?
What is my clients problems are my problems and work towards win win solutions
What is asking open ended questions
What is asking our clients for feedback on how we can improve?
What is communicating with my client so they always know where the work stands?
This is Da Rock 1 for PSH in 2025
What is migrating all clients from iSolved and UltiPro to Prism by June 30th?
These are the times that the Reminder for UltiPro Batch Status Report is sent out in slack every day
What is 8:05 and 11:00 AM?
Name all 5 15/EOM clients we currently have on Laulima
Who is K, Baptist, Bickerton, HCFCU, HSMC, PHAM?
Reason a Z Pay is processed.
What is a client having no hours for employees in a pay period and needing to process a payroll/Z Pay to process healthcare, admin fees and etc?
A winning behavior of Play for Keeps.
What is working and iterating ideas and plans to find winning ones?
What is following through and meeting my commitments?
What is not giving up when encountering obstacles and finding a way to overcome?
What is not letting others stay stuck?
What is being fully present and all in?
One thing that Clients will be losing from iSolved/UltiPro in the move to Prism and one thing they will gain
What is losing customization in systems and reporting, PTO schedules and customization, workflows)
What is gaining better online onboarding, automatic invoice emails, standard reports
This is the last pinned item in the #team-Laulima slack channel
What is Kuha'os slack about Model my Pay Instructions?
These are the next three clients slated to migrate from UltiPro
Who is Hui Ku, Boss Frogs, and Maunalani?
These are 3 differences between a PEO client and an HRO client
What is a PEO letter vs Quarterly Tax Package?
PEO with OOS EEs need to have a separate pay group vs HRO can be employed under same pay group as HI EEs?
PEO file under PSH FEIN vs HRO file under Clients FEIN
Client Centricity is providing Best Local Service by focusing on these three areas
What is Client Goals, Great People empowered by Tech?
Name one of the 5 Prohana members that won a March Prostar.
Who is Hope Rhoades, Isabel Cordova, Jody Aadland, Rob Matsumura, Krissy Cardona?
Name payroll's ONE THING commitment that we made for Q1
What is improving the Payroll Dept Communications channel to avoid bottlenecks and misinformation?
What is having a Monday Pre Shift Meeting for Leaders to cascade comms?
What is having AM huddle times pushed back to allow team members more time to prepare?
A Client that Laulima has planted a seed with this week
Who is Kukio Group, Boss Frogs, PHAM, NAPA?
This is the process of how a client becomes labeled as "COD"
What is a client having too many NSF's that adds to our AR (Accounts Receivable) and then becomes COD
(Cash on Demand)