Mature Minor
Foster family comes in for a 12 month well. Patient is accompanied by foster mom, DCS worker and biological mom. She is due vaccines. Because there is no DCS form 4246 on file, we cannot give vaccines. Explain your answer.
False. We can give vaccines because biological mom is at the visit.
Flu clinic in WH is on September 23 and October __.
21st
“Summer Months” are considered April 15-August 15, during these months, Dr. Wills is willing to see how many wells during the week and how many wells on Saturdays?
14 total during the week/2-3 on Saturdays
What is the no show rate for WH?
5.89%
Hunter goes to WHAT college?
UTC
Sarah Smith, mom of patient Henry Smith, Daniel Smith, dad of patient Henry Smith, Mary Smith, paternal grandmother of Henry Smith, and Patricia Jackson, aunt who has custody of Henry Smith, can all consent to vaccines. Explain.
False. ONLY aunt can consent. She has custody.
ADHD patient will now need to sign a contract. This contract states the patient needs to follow up how often?
3-4 months
Today is June 20th. A parent calls and requests a sports form being filled out. Last well was 08/09/2022. Will we ask the provider to fill out this sports form?
Yes.
What is the TOC for WH?
95.83%
I have 8 kids? Name 5. Double points if you can name all 8
Hunter, Jordan, Ethan, Madison, Hannah, Chailyn, Angel, Rylan
Nurse cannot get consent to vaccines for a patient who is being seen at a well visit by a provider who is not with a parent or guardian. Explain.
True. Only a provider can get consent over the phone during visit. A nurse can get verbal consent when patient is here for a NV without a parent.
Initial ADHD appointment is here today, who is responsible for getting the ADHD contract signed?
Nurse or Provider
A huddle note states patient needs a well. Front checks them in and doesn’t ask to schedule, doesn’t put a note in chart stating why well was not scheduled and patient leaves. What will happen next?
The front staff who checked the patient in, will get an action to schedule
What is Station Camp’s Net Promotor Score (NPS) for FRONT OFFICE?
75
I have 4 dog? Name all 2
Sammy, Sloan, Lucky, Brandi
Sammy Frank arrives with grandmother for an 18 year well and sports physical. Sammy needs a flu vaccine, Menveo and an eye test. We cannot give him vaccines because he is with grandmother. Explain.
False, he is 18 and doesn’t need parental consent
On July 9th- Gallatin will change Sunday hours to what time?
8-10
A patient comes in for a well with Dr. Collins. PCP states that Dr. Murray. Patient is seen, pcp was never assigned and patients gets checked out. What will happen next?
That account will end up on a recall list to be worked.
Only 2 offices received Net Promotor Score (NPS for CLINICAL STAFF, what two offices?
Station Camp and Lafayette
Madison own what kind of animal? Bonus 500 points if you can name him.
Horse- Relish
Foster family comes in with foster child. Molly Smith, here for a 2 year well and Timmy Smith, here for a 2 month well. DCS worker doesn’t have form 4246 but has an order signed by a judge stating vaccines can be given. Because we do not have form 4246, we reschedule with a nurse for vaccines later, giving foster mom enough time to get form from DCS.
False. We can give vaccines if there is an order from a judge.
When a patient comes in for a bili recheck, the only option we have is to poke their heel and send to lab. Is this the only way we can check a bili in our office?
Yes for now!
A parent requests the sports physical form filled out entirely. We fill out the last page and hand this to mom. She then requests the questions be handed to her too. Can we give those questions back to mom or explain to her that this is part of her record, and she cannot have it back?
Give it back to her.
Dr. Kastner received a HUGE SHOUT OUT on our survey, in that statement the patient stated “His ___ ______ is so reassuring”.
Bed Side Manner
My anniversary month is what?
September