Difficult Conversations
Name 1 of the 4 reasons difficult conversations can be difficult.
Emotional
Power dynamics
Uncomfortable
Unpredictable
Besides stress, give 1 reason for job burnout.
Lack of control
Unclear job expectations
Dysfunctional workplace dynamics
Mismatch in values
Poor job fit
Extremes of activity
Engagement or Satisfaction?
How content employees are with their jobs and work environment.
Satisfaction
What does EVP stand for?
"Employer Value Proposition (EVP) is the sum of all things that an organization offers to its employees in exchange for their contribution to the organization."
Management or Leadership?
Power by virtue of a quality.
Leadership
(from HR Leadership Class)
Empathy or Sympathy?
Listening for responding
What is the term for "a state of well-being that a person can reach or can set as a goal in order to allow them to manage effectively multiple responsibilities at work, at home and in their community."
Work-Life Balance
Give 2 reasons why Employee Engagement is important.
What departments are responsible for employer branding?
Marketing and HR
In Business Continuity Planning (BCP), what is the purpose of a Business Impact Analysis?
To identify the impact of business disruptions.
To understand the threat and risks facing a business.
(from BC & Emergency Planning)
Empathy or Sympathy?
When you are late it impacts our ability to deliver customer service.
Empathy
What is the term for a space where everyone feels safe to learn, grow, innovate and fail without fear?
Psychological Safety
Name 1 DRIVER of employee engagement.
Trust our senior leaders
Senior leaders value people
Believe this organization will be successful
Senior leaders demonstrate integrity
Job interesting and challenging.
My opinions count
Professional growth and career development opportunities
Recognition
Supports my health and well-being
Coworkers go the extra mile
Subjectively or Objectively
Name 1 of the stressors at work.
From Mindfulness Class
Describe the Sandwich Method
Positive Feedback, then
Negative Feedback, then
Positive Feedback
Presenteeism is the action of employees coming to work despite having a sickness that justifies an absence and as a consequence.
Give 1 reason for presenteeism.
Cannot afford to take the day off;
There is no back-up plan for tasks the individual is responsible for;
When they returned to work, there would be even more to do;
Committed to personally attending meetings or events;
Concerned about job insecurity related to downsizing or restructuring
Fill in the blank:
"employee engagement is a between an organization and a worker in which the organization provides the worker with the environment and conditions to be successful through good leadership and management, and the worker provides the organization with a positive and self-motivated performance leading to the achievement of the organizational mission, vision, purpose, and goals.
"employee engagement is a two-way relationship between an organization and a worker in which the organization provides the worker with the environment and conditions to be successful through good leadership and management, and the worker provides the organization with a positive and self-motivated performance leading to the achievement of the organizational mission, vision, purpose, and goals.
Fill in the blank:
Employer Branding "is a company's as a place to work."
Employer Branding "is a company's reputation as a place to work."
In the Diversity, Equity, & Inclusion class, what was the additional category added by the professor?
Accessibility
What is one purpose of paraphrasing?
This restating of the main points allows for clarification and acknowledges receipt of the message.
Name 1 of the effective workplace health promotion programs.
Occupational health and safety
Voluntary health practices
Organizational culture
Name 1 way to improve employee engagement.
Create a culture of engagement
Ensure employees’ strategic alignment
Teach managers to motivate and relate
Teach employees about execution & management
Embrace flexibility
Develop talent
Communication
Name 1 of the 2 companies looked at in class for their EVP.
PetSmart
Canva
During the Leadership Class, opportunities for HR to make its mark were discussed. Name 1 of these opportunities.