Digital Home
What is: If more than 8 pieces of equipment, the customer must pay at the time of the order
What is $9.99
When should you mention the ACP benefit to a caller?
What is every internet sale
The acronym for Passive Optical Network , where a fiber drop is installed directly into the home.
What is PON
Where on Dashboard can you find the local payment center details for your caller?
What is Regional Details
Customer ordered Digital Home Security and Home Automation they will need a Touchscreen and an Automation Hub. True or False?
What is False. If a customer has ordered Digital Home security, they do not need an Automation Hub only the touchscreen is needed.
If a customer has HBO Max APP, will the customer have Max APP automatically at launch?
What is: Yes! If a customer has previously logged into the HBO Max app, they simply use the same username and password to log into Max. All profiles and watch history will automatically carry over.
What identification number do you need in order to check eligibility for the customer?
What is Application ID
The acronym for 10-Gigabit-Symmetrical speed.
What is XGS
If you would like to see something changed on MAK, what do you do?
What is: Submit feedback
A touchscreen comes with what DH package?
What is Security
What web address would you go to to find the Showtime quiz and csr information?
What is Shoplace.com
Each household can qualify for the ACP benefit. If 4 roommates live together but do not share money, how many ACP discounts can they use in this households?
What is 4
What is it called when a broadband pipe is split into 2 parts that have data traveling in opposite directions?
What is High Split
If you sell Digital Home, where do you place the security phrase during order entry?
What is the job comments (or the comment box on the job information screen)
Which piece of equipment could allow you to control lighting and/or small appliances?
What is a smart dimmer.
What is the #1 rated show to date on Showtime?
What is Dexter!
If a customer gets approved for ACP, but never calls any company to have it applied…how long will it last?
What is 90 days
Refers to the delivery of video via the internet rather than the traditional coax method.
What is IP Linear
What model EERO do we provide?
What is Eero Pro 6 and Eero 6+
What is it called when you automate several functions to happen at once or in a certain order?
What is - create a scene (or a scene)
What premium station airs the show Outlander?
What is Starz.
Name 3 government programs (non-tribal) that a person may already participate in that would also qualify them for ACP?
What is: SNAP, Medicaid, Supplemental Security Income, Federal Public Housing Assistance, Veterans and Survivors Pension Benefit, WIC, Federal Pell Grant, Free or Reduced school lunch program.
Our name for IP Linear video boxes that we provide?
What is Xtream1 or Explorer
To find your most recent offers for your department what do you search in MAK?
What is Matrix or Offers.