Vendor Team
Professional Service Consultant during transition
Who is Gavin Reynolds
What is 40?
Number of Responders Setup during transition
What is 400?
The person who was the glue to all our meetings, issue tracking and project management
Who is Amy Adams?
our Go Live Date
What is June 22?
Customer Account Manager
Who is Peter Filias?
Number of trainings we are given by PD every 6 months
What is 5 virtual Instructor Led Trainings?
Number of Groups provisioned from ServiceNow
What is 66?
this is how you join the bridge after being paged
What is through Mobile App or email?
PD will eventually replace this
What is Crisis Connect?
First PagerDuty Project Manager
Who is Alexis Chu?
The level of service we got from PagerDuty
What is Gold Service?
Number of Escalations setup during transition
What is 287?
What is PagerDuty University?
This is how you login to PD in Epsilon
What is Okta?
Name of our Current Vendor Project Manager
Who is Susan Ireland?
What is premiumsupport@pagerduty.com?
Number of Escalation Policies
What is 123?
this is the schedule of our regular weekly meeting with PD for transition
What is Tuesdays at 1030am Central?
The Teams included in Phase 1
Who are PCM, Agility, Citi, Database, Service Operations and Service Delivery?
Where is San Francisco, California?
The solution we bought for PagerDuty?
What is Digital Operations?
Set-up that turned-off the Alert for Assignment or Reassignment to a person
What is make P2 a Low Priority?
the group that got the first ticket on go live
What is Oracle DB 8 - INC1434824 ?
the number of times we moved Go Live Date