Account Portal
Where do you go to change service plan?
Account portal/plan
What towers does Pure Talk service runs off of?
ATT
What do verify you on every account?
FULL name , address , Pin if on account
How would you reset voice , sms , mms and LS data?
Cell Lookup/ Service package
What would you ask for on every call aside from verification?
Call back number
How much top up data is added for $10?
2gb
How can you tell the difference between a physical sim and an Esim
Physical - PTSIM01
Esim- PTSIM04
Can you tell the customer how long there pin is? (ex 4 to 8 digits)
No
How much is the should the voice , SMS , MMS , and LS data be set to?
Will a customer be charged Twice if they pay early while on auto-pay ?
yes , (it will be credited back to customers account)
If a customer calls about there tracking number how would you find it?
order history/ shipment #
If a customer request refund will they receive the taxes back? and How long will it take to receive the refund?
no , 7-14 days
where would you go to see if the MDN is active on account?
Mobile device numbers / Status
If you suspend an line, how long can it stay in suspended status?
until they call back and activate the line
What is the call out number?
855 298 9427
Name 6 ways to look up customer
-Account number
- MDN
-Address
-Order #
-Sim #
What is the refund policy ?
Must be 30 days from activation or first 500 minutes, or 500 MB or whatever comes first
What is MLD? and What are the percentages we offer?
Mulitply Line Discount
2 lines -10%
3 lines - 15%
4 lines - 20%
What should always be active in Cell Lookup under an active MDN?
-MDN Status
-Billing Status
-Service Package
How long is the warranty for any device purchase from Puretalk? (iphone or andorid)
1 year
What is the code number to retrieve device info (ex. IMEI #)
*#06#
What is the difference between international pin and international roaming? Where can they be found?
International pin is calling from the Us to other countries; found in cell lookup under services
International Roaming is having the use to call out when your in Canada and Mexico; found in account portal under Add ons
What is the Port Out Pin
1111 or 0000 (unless there is a pin on account)
How long is a non-actiavated sim good for?
90 days
How many extension days do they have after Bill is past due?
7