Escenarios
Timeframes
General Questions
New Leaf
Tools
100

A patient called to report weight lost after two weeks of starting to take the medicine.

What type of safety event do we have to report?


Adverse event


100

What is the reporting timeframe for a product complain with myovant?

24hrs / 1 day 

100

How many times do you have to report an adverse event?

2

100

What do you type in filters to search for a janssen document?

PDE

100

What is the name of the tool you use to only see file images

Quick Path

200

A lady called to report that she is pregnant.

What type of safe event is this?



Special reporting situation (SRS)

200

What is the timeframe to report an special reporting situation?

24hrs / 1 day

200

What is the name of the tool to complete internal reports for safety events (AE, SRS, PC or MI)?

Rapid Rebate

200

What F option allows you to search for a patient profile

F2

200

What is the name of the tool you will use to view documents and process orders

New Leaf

300

Helen called to check why the letters in the insert are too small.

What do you need to report?


Product Complain

300

What is the reporting timeframe for a product complain with Janssen?

24 hrs / 1 day

300

What will be the external method to report a coherus safety event?

Doing a transfer to coherus 1-800 line 

300

What F option allows you to start the order process?

F9

300

What is the tool you will use to report AE/PC/MI

Rapid Rebate

400

Bruce called to report his muscle pain increased after taking the new medication a week ago and he needs to know if the dose can be changed?

What do you need to report?

Adverse Event and Medical Inquiry

400

What is the timeframe to report a Novartis AE?

24hrs / 1 day

400

What option would you use to report a safety event if it include both adverse event and product complain?

Product complain.

400

What Origin option should you have in your prescription information section when completing the prescription form?

Facsimile

400

What is the name of the document you can refer to review information like shipping method, program contac phone number or how to report an adverse event, ect

Excel Program Cheat Sheet

500

A patient call to ask why he is getting nausea after taking his medication and he noticed his orgavyx tablets have a different color. 

What safety event do you need to report? 

Product Complain and Medical Inquiry

500

What is the reporting timeframe for a product complain with Coherus?

Inmediately

500

How would you complete an external report for myovant patient adverse envents?

Sending an email.

500

When an order needs to be reviewed by a pharmacyst at the end of the process, what status will it shows at the end of the process?

PV1

500

What is the name of the document you can refer to confirm if you are allow to do a 60 days supply for an specific state

Orgavyx cheat sheet