Enter Title

CIC

100

What info do we need to gather from the Member?

First and Last Name
DOB
Address
Group/Policy # or Name
If Rewards Member: Member ID
If Motion Only: Preload= Full name and DOB

200

What do we need to collect from the Group Admin who is calling on behalf of an employee?

Caller's first and last name
Title or Relationship to the Group
Name of the Member the call is regarding

300

What is considered "General Information"

Program Overview
General Renewal Credit Info
General Registration Instructions
Shopping and Return Overview
General TS
Syncing/Pairing Instructions
WIO Overview
Medical Waiver (Confirm/Deny Receipt)

400

What info can be released to an internal UHC employee once all CIC is given?

All

500

Can we reset a members password for the written authorized person on file?

No, inform the authorized person that a reset password link will be sent to the email address on file. 

UHC Rewards

100

When did UHC Rewards begin?

01/01/2023

200

What are the options to complete Biometrics and what is the timeframe for each?

Patient Service Center- 10 BD after screening is completed

Physican Form- 10 BD after the form is submitted

At-Home Kit- 15 BD after the kit is received

300

What devices are compatible with Rewards?

Fitbit
Garmin
My Mobile Device (Google Fit)
iPhone or Apple Watch (Apple Health)

400

What system do we use to pull up UM and DM?

Rally Central

500

What Mid-Atlantic States will not be UHC Rewards eligible until renewal on or after 10/01/23?

DC
Maryland
Virginia
West Virginia

UHC Motion

100

What are the 3 FIT goals?

Frequency
Intensity
Tenacity

200

How often do we transfer FIT earnings?

Quarterly

300

Member has a Garmin VivoSmart 4 and their device isn't tracking steps. What TS steps would we use?

KM1390400- Garmin Device Not Tracking Steps

400

What devices have the Motion FIT Widget?

Apple Watch
Fitbit Charge 2
Fitbit Charge 3
Fitbit Charge 4
Fitbit Inspire HR
Fitbit Inspire 2

500

Member has a Fitbit watch and is no longer with Motion and wants their FIT Widget removed from their watch, what TS KM would we use?

KM1387954- Removing Fitbit Widget

Eligibility

100

What systems do we use to determine eligibility? 

UHOPS
Cirrus
CDB
KC- UMR Groups

200

When determining eligibility in CDB, what coverage type would you select?

Medical

300

What UMR groups are eligible for both the Primary and the Spouse to participate? 

Dallas PWD
Evergreen Life Services
Ideal Image INC
SE Missouri State University
TSL Company Holdings, LTD
Kinetics Noise Control INC

400

In CIRRUS, what will we see under the column "Plan Name" if the member is eligible?

UHC Motion OR UHC Rewards

500

For Small Business PRIME, when looking up eligibility in CDB and it shows the State of CO, CA, or NY, what should you do?

Route the case to Reso

Phone #'s/Emails

100

What is the phone number for UHC Motion?

1-800-291-2634 (option 2, then option 1) OR
1-855-256-8669

200

What is the phone number for UHC Rewards?

1-866-230-2505

300

What is the phone number for UHC Help Desk?

1-888-848-3375

400

What is the phone number for a Tele-Interpreter?

1-855-773-7249

500

What are the email addresses for both Motion and Rewards?

Motion:
[e-mail]

Rewards:
[e-mail]