General Ecomm
Investigation
Macros/Dispo
Retailers
Crediting
100
The time it takes for an order to appear in Admin after the purchase is completed.
What is... the reporting window?
- 72 hours after purchase app/bex/web
- 72 hours after shipping Amazon/eBay
- 7 days Rakuten Retailers
100
A Saver writes in because they are missing cash back for their 02/03/25 Ticketmaster purchase. They send in a PDF of their order which includes a timestamp, subtotal, items purchased, and OID. During your investigation, you do not find a receipt in admin. Then, you convert the time into UTC and come up with 13:52 UTC on 02/03/2025. You then go looking for a valid launch. You notice there is only one launch on 02/03/2025 at 14:01 UTC. This is an example of what?
What is... a Did Not Tap situation? The Saver clearly tapped to launch after they made their purchase.
100
A saver writes in about their Lowes purchase. They provide a PDF of the purchase confirmation. The confirmation shows that they purchased 12 panels of fencing with a subtotal of $958.56. They are irate because they did not get the $23 cash back they were expecting. They want to know why they only received $4.79. Upon review of the offer details, it is determined that fencing would only fit into the 0.5% all other purchases category. What would be the best macro to send here?
What is... Online Variable % Cash Back
se when a Saver was expecting more cash back than what they received for an online variable % cash back offer.
100
List 4 out of the 10 Non-ANI Retailers.
What are ... Amazon, eBay, Marriot, Rover, WeightWatchers, Hims/Hers, Thrive Causemetics, Instacart, Blue Apron, The Farmer's Dog.
100
Cash back that falls under $3.50 can be credited under what crediting policy?
What is ... Ecomm STP?
Bonus Question: Savers are allowed how many of these credits in 30 days?
200
The amount of time a Saver has to complete their purchase after launching the Ibotta app, browser extension, or web.
What is... the attribution window?
*Bonus: What is this window for app, bex, and web?
200
A saver writes in about a missing Under Armour purchase. They provide a PDF of their order confirmation. Upon investigation, you find a receipt in admin with a normal purchase amount, a processing state of pending, no matched or unchecked offers, and no ledger. What type of receipt is this an example of?
What is... Offer Not Matched?
200
When would you select Ecomm - % back offer under the "What is the offer type for the single highest value offer field?" (hint: what types of offers fit within this option?)
What is... flat %, flat $ (not GM/ILR), variable %
200
How many digits does a Groupon order ID contain?
What is ... 9-10 digits which is located on the customer's MyGroupon page?
200
A saver writes in about their 04/25/25 Nike purchase. They provide all the necessary information to investigate. There is no receipt in Admin, but there is a valid launch. Upon reviewing the offer details you deny cash back because they purchased Air Jordans. You then respond and educate the Saver on the offer details. The next day you receive a response from the Saver and they are mad about the cash back. How would you handle the ticket in this scenario?
What is...determine how many Ecomm Forgiveness credits they have received in the past 90 days. If eligible QC for the cash back, leave a note in Admin, dispo the ticket and respond with the Ecommerce::Able to Credit::Crediting Policy::Ecomm Forgiveness macro.
If not eligible, deny again and send the negative feedback macro.
300
The time it takes for a Saver to receive cash back.
What is ... Pending Period?
- DPP = 7 days for most retailers, but the receipt will pend for max
- Max = Varies between retailer
- Travel and Food Subscription will pend for the max
300
A saver writes in about a missing Chewy order. They send a screenshot and include all necessary items for investigation. After reviewing the confirmation, you notice they have used a discount on their purchase. During the investigation, you find a valid launch, but there is no receipt in admin. You look at the offer details and it says that the offer is not valid in combination with coupons, promo codes, or discounts. What is your next step in this instance?
What is... determine the amount of cash back. Then either QC or escalate the case to Ecomm 2 so they can create an ANI.
*Remember: The use of coupons cannot be the only reason to deny a purchase.
Now let’s say if they bought a SuperChewer box and used a discount then we could deny it, but not solely based on coupon usage.
300
A saver writes to Care about their missing 04/13/25 Sephora order (pretending you are reviewing the ticket on 04/17/25). Upon investigation, you do not find a receipt in admin, but you do find a valid launch. The expected cash back is $5.00. What macro would you use for this scenario?
What is... Rakuten - 7 Day Waiting Period
Sephora is a Rakuten retailer, therefore, we must wait 7 days after the purchase was made for the order to come into admin. Since it has been less than seven days since the purchase was made, we must educate the saver accordingly.
300
A Saver writes in about their missing Amazon order. They send a screenshot of their purchase of an Amazon Kindle. Upon investigation, you do not find a receipt, but you do find a valid launch on the date of purchase. What are the next steps in this case?
What is... QC for the missing cash back, leave a note in Admin (reason: non-ANI retailer), fill out the dispo, and respond with the following macro:
- Ecommerce::Able to Credit::Quick Credit::Courtesy Credit
300
A Saver writes in and is worried that they are never going to receive their $24.80 cash back from their cruise booked through Priceline. They send you their final bill of sale, which includes their travel dates (01/22/25 - 01/26/25), date of purchase (09/01/24), and their subtotal ($1240.00). After investigating, you find a receipt with a pending offer. Then, you determine the purchase is pending past (75 days). What are your next steps in this scenario?
What is...determine travel forgiveness eligibility. If they are eligible, provide them with cash back by QCing (Bill Ibotta) and sending the Travel Forgiveness Crediting macro.
If not eligible for TF, escalate the case to Ecomm 2.
Bonus: How many TF credits can a Saver receive in 90 days?