NEW ODP
WHEN IS THE NEW ODP SCHEDULED TO BEGIN?
POSTED FLD (07/28/2023)
THE NEW ODP IS SCHEDULED TO BEGIN SEPT 8TH.
WHICH CHAT WILL BE RETIRED AS OF TODAY? (08/01)
BANK-SRT-CHAT
ALL DEATH CERTIFICATES OR ACCEPTED ALTERNATIVES SUBMITTED MUST BE VALID, LEGIBLE, MATCH MBR'S IDENTITY AND BE TRANSLATED TO...
ENGLISH
WHAT TYPE OF CD CAN YOU NOT MAKE ADDITIONAL DEPOSITS AT ALL?
PRO19423
FIXED RATE CD - No additional deposits are allowed.
PRO19423
WHICH SETTING WILL AUTOMATICALLY BE APPLIED?
( STANDARD OVERDRAFT SETTING OR AUTO DECLINE SETTING)
Our Standard Overdraft setting will be automatically applied to the member’s eligible checking accounts.
KC:
Q&A document for FLD article "Prepare for calls about new Standard Overdraft program"
WHEN MAING AN OBC TO A SAVED NUMBER ON THE MBRS PROFILE HOW MANY VERIFIERS DO THEY NEED TO PASS?
ONE
HOW MUCH IS EXPEDITED SHIPPING AS OF JULY 8TH?
20$ FOR EXPEDITED SHIPPING
WHICH TYPE OF CD HAS A INTEREST RATE THAT IS SUBJECT TO CHNAGE DAILY?
PRO19423
VARIABLE RATE CD - Interest rate is subject to change daily.
WHAT IS THE OVERDRAFT FEE CUSHION?
KC: Q&A document for FLD article "Prepare for calls about new Standard Overdraft program"
We do not charge an overdraft fee if your account is overdrawn by $50 or less after all transactions have processed at the end of the business day. This is known as the “USAA Overdraft Fee Cushion.
what is the website where members can send their ID when they cannot pass authentication?
PRO33540
usaa.com/verify
PRO33540
WHAT IS A DATE OF DEATH LETTER?
USAA offers a letter that identifies the date of death and the balances in the deceased member's account at that time. This letter may be requested to assist in the handling of the deceased estate.
(ONLY PROVIDED TO EXECUTOR OR AUTHORIZED INDIVIDUAL)
MINIMUM INITIAL DEPOSIT FOR VARIABLE RATE CD
STANDARD 250$
WHAT HAPPENS IF AN ACCOUNT IS INELIGIBLE FOR STANDARD OVERDRAFT?
IT WILL BE SET UP FOR AUTO DECLINE.
As of 07/28 per Tiffany's email: For frozen accts part of back book clean up, what do we need to add in the remark of the EWL?
“DC RECVD and Date of upload"
DIFFERENCE BETWEEN A REVOCABLE TRUST AND IRREVOCABLE TRUST?
(there's a few but I'm thinking of the main difference)
IRREVOCABLE - TRUSTEE(S) ARE DECEASED
WHO HANDLES SECURED CD'S?
WHICH ACCOUNTS ARE INELIGIBLE FOR STANDARD OVERDRAFT?
-Savings accounts
-USAA Youth Spending Accounts
-Checking accounts using a credit card as Overdraft Protection
-Fiduciary accounts (such as accounts opened for an estate, formal trust, guardianship, conservatorship, UTMA, or similar styling)
KC: Q&A document for FLD article "Prepare for calls about new Standard Overdraft program"
PER ANGELA'S EMAIL (07/25)
WHEN SETTING UP A MANAGER CALLBACK,
WE ARE SUPPOSED TO ADD OUR MANAGERS NAME AND WHAT ELSE IN THE REMARK FIELD IF APPLICABLE?
"Please not only place your manager’s name, but also the name of the Helpline MSR who assisted you if you did engage them, or you see one has been involved in the case recently."
YES, AS LONG AS THE ACCT IS ALREADY VERIFIED AND THE AMOUNT IS LESS THAN 10K
CAN DEPOSITS BE MADE INTO A SECURED CD?
NO DEPOSITS CANNOT BE MADE TO A SECURED CD.
ALSO IF YOU ARE NOT SKILLED IN CC TRANSFER THE CALL TO CC SERVICING.