Policies
Food Safety & Cleanliness
Service Essentials
Scenarios
Absolutely Positively Random
100
This is what color your pants and shoes need to be

What is all black?

100
After you bus plates you must do this
What is wash your hands?
100

The fork goes on this side

What is left?

100

A table asks if they can have more bread

"I will check and see if we have more" (usually we do, and yes it's fine to give them a new basket)

100

Dogs like squeaky toys because it sounds like this

What is a dying animal?

200

The day and time you need to have your availability in

What is Wednesday before midnight?

200

This is what FIFO stands for

What is first in first out?

200
This is the side we bus or clear dirty dishes on

What is right?

200

We are serving salads but the guest has her phone, purse, and pamphlets all over her table where the food should go.

"Excuse me, do you mind moving your personal items so I can serve your salad? Thank you!"

200

Jacob Black is a character in this book

What is Twilight?

300

You need to call before this many hours to call in sick

What is 2 hours?

300
You are setting out waters and break a glass. It was stacked on top of other glasses. This is what you do.

What is wash everything and start over?

300

Buffets need to be completely ready at this time

What is 15 minutes before start time?

300

You are serving wine tableside at a wedding and you notice a guest is very intoxicated, stumbling over, slurring their words, and being loud and rowdy.

Tell a manager ASAP, do NOT serve them any alcohol, get them water if they don't have any. 

300

Jack Skellington's dog is named this

What is Zero?

400

The time that you are to report on the front line

What is my shift start time?

400

If a guest has an allergy, this is what you should do

What is, tell the manager and chef and hand them a special plate without cross-contaminating as much as possible?

400

When there's coffee service, the coffee cup and saucer go on this side

What is right of knives?

400
The schedule comes out and you have a scheduling conflict during a shift (that you didn't request off for)

Release the shift on HotSchedules and hope someone takes it. Text your coworkers and see if they can pick up the shift. Ask Daniela (but NO guarantees she say yes!)

400

A group of flamingos is called this

What is a flamboyance?

500

You get this many write-ups in a year before we can take further action

What is 3?

500

You can let food sit out this long before it's considered dangerous

What is 2 hours?

500

This is the golden rule of service 

What is always finish a table before serving the next?

500

We are serving entrees and the guest's placecard says "salmon" but they ask if they can get a chicken instead

"I will check with the chefs if we have enough chickens. Would you like the salmon now or would you prefer to wait until the end of our service to see if there is an extra chicken?"

500

His real name is Joseph Allen Maldonado-Passage

Who is Joe Exotic AKA the Tiger King?