Appointments
What are three things to include in appointment notes when scheduling a hospital follow up?
Hospital of discharge, discharge date and diagnosis.
What section can parking instructions be found?
Patient instructions on the clinic details page.
How old can a TE be before I can't addend it?
7 days
Who competed in a international ballroom competition?
Mike McGinnis
Name two of the five Mercy Values
Dignity
Justice
Service
Excellence
Stewardship
What type of yearly appointment is scheduled when a patient has Medicare?
Annual Wellness Visit
What section can I find if a clinic has a lab?
Scheduling instructions on the clinic details page.
When starting a TE what should I do before clicking on the PCP button?
Clear out the department name.
Which Leader grew up in North West Arkansas?
Where did Catherine McAuley open the first house of Mercy?
Dublin, Ireland
What is a different term for hospital follow up?
Transition of care management.
How often should I be checking provider CV when scheduling appointments or creating a TE?
Everytime
When is it ok to addend a TE within seven days?
When the reason for the call in similar in nature to the original TE.
Which Leader has pet chickens?
StaceyKay!
Where can you find the Mercy mission, Vision, and prayer to use before work?
On your badge tag!
What type of appointment is scheduled for patients being discharged from rehabilitation or behavioral health?
Office visit established (OVE)
What are the three categories you can search in CV?
Knowledge
Provider
Department
When should I check for open/unresolved TEs?
All the time. A patient may call in for a different reason but the clinic is needing additional information about another subject.
What are the names of our two newest Supervisors?
Sheonta Carlisle and Aaron Riley
What religion is Mercy a ministry of?
Catholic. Did you know the hospital sends an annual report to the Pope?!
12-72 hours depending on the yellow flag symptoms.
How often should I refer to the RYB flag grid when assessing RYB symptoms?
Everytime
From what screen can the patients address be udpated?
Demographics from the appointment desk
Name two responsibilities of a Lead PSA
(any two)
appointment scrubbing
answering phones
responding to chat questions
Catherine McAuley