Gorgias
What all can you do on Gorgias?
Send emails/Make emails
Receive Calls/Make Calls
Receive Chats
What is the first macro used in a chat?
Chat-Opening Macro
Before you close a chat what macro would you use?
Chat any questions/ Chat closing macros!
My head hurts after drinking your drink, I cannot get rid of this headache what should I do?
Who would you assign this to?
Holly!
How do you make sure your ticket is yours?
By choosing unassigned in the top right after you open the ticket.
Hey, my name is Alissa and I do not have a subscription, but I am being charged I have only placed one order.(Customers account has no information on the right of the ticket)
Profile-Customer Information.
What Retail locations are we available @?
Walmart/Krogers/ Bed bath and beyond
Hey, I have cancelled my subscription I want my money back I do not want this ordah!! I definitely canceled this ordah!
(Account active)
Refund request- Sub not cancelled after order.
When adding an offer or replacement for the next order when, where would you add it?
CX Admin Dash/ God Mode
What is displayed on the right of an open ticket?(if available)
Last order number, Date, and time.
How much money was spent.
Previous orders.
I have 5 Sips from Walmart and a new order from your online store I have been a customer for a while and lately I only get 4 bottles out of each Sip, What's the deal?
6 Bottles Worth- Flavor Issue
What Sip brand has sports names?
Our Flyte brand-
It's time to take Flyte.
Packed with electrolytes to fuel your next move.
I received everything, However, I got the wrong Lid color and 1 Sip is wrong how do we fix this?
Photo Request- Damage No reason yet
Photo Request - Missing item +1
Can I take Cirkul Sips through TSA?
Yes. Cirkul Sips are well under the 3 oz limit, so you can bring them with you to stay hydrated and save money wherever your travels take you!
What is most important on a phone note?
Internal Notes!
Hey, I want to cancel my order and reorder it correctly some items were not what I wanted please help!
Refund-On Demand Cancel request
How many Sip brands do we have?( name them)
13
LifeSip,FitSip,GoSip,Fission,Frosted,Stage,Verda,Pureesence,Flyte,Squeeze,Wild Splash,Gateway,Inflow.
I have a few Sips that seem to be working incorrectly, I purchased them from wally world and would like help.
Retail- Defect/ Create Account.
Retail- Proof of purchase.
When inquiring about employment refer them to the following email:
Yescenia.Torres@drinkcirkul.com
In what order do you answer your tickets once you arrive?
Opens/Chat/Livechat/Unassigned/Assigned Channel/Teammates that are out tickets.
I have an order that States it's delivered but nothing has come, I have checked everywhere and spoken to a representative that asked me to double check with my neighbors or housemates, I was looking forward to my Limited edition bottle to keep my ice cold.
No Delivery 2- Order over $100/SS
How many FLVLAB Sips have we released?
20 as of 08/17/23!
My name is PikaPika and I have a multi-media platform Including Twitch, Instagram, TikTok, and twitter with millions of followers each, I use your products all the time and would be extremely interested in collaborating with you and your Fission Sips, They keep me active and alert when I need it most.
What macro would you use?
Random- Influencer Request
When pushing an account out for 6 months, where would you do that?
Recharge