APR/Interest/Fees
Place To check APR rate in Orion
What is F1 Accounts APR Tab
Time frame allowed for customer to receive Refer a friend credit.
Reward will post within 1-2 billing cycles (from the date of the qualifying memo)
Maximum timeframe allowed for gift card to arrive.
What is 3 weeks
What to do when your unable to send statements
Queue the account to a Coach/TL. They will determine if the statement should be sent.
Department that handles issues with Account Center
What is E-Support
Timeframe adjustments will appear on statement.
What is Next cycle/statement date.
Needed from both friend and CM in order to receive RAF credit.
What is Valid Email Address
Timeframe allowed for CBB to be sent as statement credit on closed /inactive accounts.
Credit is issued, the credit posts within 2 business days after cycle date.
Timeframe allowed to view statements.
Customers, including those enrolled in Paperless Statements, can request up to 24 months of statements.
Department that handles Payment arrangements with CM
What Is Cardmembers Assistance (CMA)
Timeframe suppression is allowed.
What is between statement due date and closing date
Information we capture after we confirm travel notification.
What is Email Address
Timeframe it takes for E-certificates to arrive.
What is immediately.
What's needed before sending statement.
Address MUST be verified/corrected prior to sending a statement copy.
Department that handles payments holds
What is Kitenet.
Things to do if were unable to waive fee.
What is Queue
Location Raf email sometimes goes for friends to see.
What is Junk or Spam Mail
Does CBB have cutoff times like payments.
Statement credit redemptions done by 5pm ET have an effective date as the date the redemption. (Like a Payment) but may take up to 2 business days for the credit to appear. Statement credit redemptions done after 5pm ET have an effective date the day AFTER the redemption was done.
Times we cannot send statement.
Once a statement with a zero ($0) balance is sent, a subsequent statement will not generate until there is activity on the account. Until then, statements will not be displayed/available to send in Orion.
Department that handles Cash advance fees.
What is All Card Types
Maximum of int fee adjustments allows.
What is 3 interest charge adjustments per 12 months
Timeframe secured card holders can refer a friend.
what is a Secured Card that has graduated to an Unsecured Card may earn RAF one full cycle after graduation.
Location where gift cards are shipped from.
Where is Reno Nevada.
Most efficient ways to send multiple statements.
What is Multiple statements can be sent at time (hold down the CTRL key while selecting each month)
Department that handles issues with merchant overcharging cm.
What is Billing.