Lets Review -Part 1

Lil bit of this

100

Major address changes include ( list two) 

Adding to or removing from street number

Street Name or type 

City, state or zip code 

change Bopis/BOSS pickup person

200

What link in HOME do we click on to start the account deactivation process?

Customer Look-up 

300

How long does the process take to deactivate a Home-Depot Account

24-48 hours

400

The following items are excluded from the HD military discount , list a minumum of 4

lumber, wire, building materials, value priced merchandise, appliances, tool rental fees, labor items, gift cards, special order merchandise

500

Some Store Special order returns are subjected to a _ % restocking fee

1%

My Account or yours?

100

Customers can create two types of accounts on the Home Depot webpage?

Personal/DIY 

Pro Xtra Account

200

When setting a password for the HomeDepot account, Passwords must be at least how many characters?

8

300

To update their personal phone number & sign in details after logging into their account, customers should click on this tab of their account profile 

Security & Passwords

400

What are the three ways Home Depot sends the verification code? 

Text

Phone Call 

Email

500

When creating a Home Depot account- Customers should complete these actions on the Webpage

Find the My Account Icon

Sign in or register appears 

click register - create account screen appears

Militant Or Military

100

The review & verification process when signing up for the military discount can take anywhere between _ to _ minutes

3 -20

200

In addition to their virtual ID customers can also use the following to receive their military discount in the store

Registered Phone Number 

300

Home Depot is working in conjunction with this company for military discounts signups & verification

Sheer ID

400

What is the maximum annual benefit for a military discount - Give me the number in dollars

$300

500

These persons are not eligible for the Home Depot Military Discount

Dependents of registered service members

dishonorably discharged veterans 

non military members

HDPP or Nah

100

Plans purchased before February 1st 2021 are handled by 

Asurion

200

The HDPP Plan doesn't cover 

Loss or Theft 

accidental damage (furniture/ rugs exempted)

300

What is no-lemon policy 

When a third service repair is needed for the same issue. The plan offers a replacement or reimbursement 

400

For Major Appliances, the HDPP customers can claim for up to $----------- of spoiled food

$300

500

We can add HDPP's to GM & MA orders within what time frame

90 day of purchase

So What to Do?

100

If a GM item arrives and its damaged or missing parts, I should follow this process when its fulfilled by the DFC 

Check if its PB or Non PB

Non PB - Return & reorder 

PB - warm transfer to the appropriate brand

200

Your customer has the item for a period of 2 years and they need to replace a specific part .. what are your next steps

Check for HDPP if cx has HDPP refer them to HDPP hotline

If no HDPP attempt to sell the parts ( search parts on HD.COM

300

What does the line status inventory allocation mean

the number of items on shelves or in the warehouse to fulfill the order has been found and set aside for this order

400

When creating a ESVS store health ticket to have a refund processed to the customer. What is the time frame for the refund to be completed?

7 -10 business days 

500

I need to use this for all outbound calls

Outbound script - This call may be monitored or recorded for quality & training purposes