Epic Login Issues
100
User isn't in the Okta_Epic_access group
FIX - Submit a ticket to RoDevia to add them to the AD group "Okta_Epic_Access"
200
Why can't a user sign in on web Epic?
If it isn't accepting thier okta password, or they don't know it. Then direct them to the self service - password reset site https://passwordreset.microsoftonline.com/passwordreset
300
What's the cause of App Access Locked ?
- Due to location restricted ACLs in place in Okta, users will get this error when outside of those ACLs.
- 99% of the time this error means the user is NOT connected to a VPN or on a BRP network. 1% of the time, the ACL needs updated, or the user may be out of the country in a restricted location
- FIX - Refresh/check/connect the VPN connection
- If the above doesn't work, escalate to Tier 3 Applications Queue or Security Team to check if their IP is included in the ACL
400
- The username provided is not associated with an Epic usercode
- The user is most likely missing their Applied Identity (email address) in their Epic login configuration
- This is a known issue affecting people at random and is expected to be fixed in an upcoming update
- FIX: Escalate to Tier 3 Applications to re-enter user's email address. Quick easy fix!
500
This is uncommon but can be resolved by deleting the browser folder out of both of the below locations
C:\Users\username\AppData\Roaming\ASI.TAM
C:\Users\username\AppData\Local\ASI.TAM