Troubleshooting
What tool will show us all the devices connected and there mac addresses
What if the first step to case creation every single time
WORKING CASE!!!!
What are the three premium services we offer?
Voip, Wifi, and digital media
What is the name of the VOIP company we partner with
BRT, big river
What does a camel store in its hump?
Fat
What is a circuit slam
When a customer connects there own transport and disconnects ours
When calling out to the nap we need to make what type of child case
NAPOO. NAP office only
What was the name of the WIFI that companies use for there GrubHub tablet
IOT wifi
hover over the underline account name, and account information - site type
is the HR4700 made by fortinet. True or False
True
What is the name of the graph that shows both transports going up and down
transport reachablity
name all three recommended steps we use
hughes truck roll, Nap truck roll, NAPOO
30
What tier of support is Phillip 66
Tier 1
Which animal is the mascot for Hufflepuff house in the Harry Potter books?
badger
What was the name of the tool that can troubleshoot WIFI
AWMS, Airwave wireless managment
Name 5 of 8 sub templates
confirmation, input, nap, wwts, weather, sign off. vendor meet, monitoring
What is the process to fix rouge wifi issues on a site
Call to nap and disable the modem wifi
Whats the LE phone number ?
800-788-6000
Nori is which type of sushi ingredient?
Seaweed
What is name of the tab that we can see the names and mac address connected to Guest Wifi in AWMS
neighbors
What actvity type will we select if this is the 4th follow up on a case
Extended follow up
Name 5 digital media devices
Amino, Mediagate router, slingbox, smart tv/tv, USB, media player
What is the password to the BRT protal
Hughescsr03
What is my middle name
Gregory