DQ
Using correct disposition
How do we avoid bad fraud decisions in Taser?
Missing segments
By selecting Schedule Adherence Reports I am able to see.....?
PII Change
When customer is trying to change or update personal Information?
Moto
What do we use when fraud transactions are done online?
Non fraud closure > CLOSED
When customer states card is Lost or stolen what is the correct disposition ?
Score Card
Where do we go to see out MTD Goal %?
Reopen card
What call reason do we select when customer requests to reopen card in LOST / ClOSED status?
60 days
What are the days we can report fraud up to in DCFP?
Unconfirmed- other
____ is needed when the card has been closed by another department when call is transferred.
Low Transfer rate
By warm transferring we can keep a.....?
Other High Risk
When there isn't an appropriate Call reason Type but requires High Risk Tier 2 Authentication, what call reason do we select?
Counterfeit
What Mark type do we use when fraud transactions are done in person , when customer confirms card in possession?
Aggressive attempts, International merchant or out of normal geographic locations.
What red flags should we be able to see in taser during a call?
Target Goal 93.0%
What is the Goal percentage for Decision Quality?
CW05 Exit Strategy
When a transaction is Highlighted in purple?
ONLY if approved transactions are over $0
Do we explain claim process to fraudulent transactions?