ICW's business statement and guiding purposes
Focus on customers and sweat the details. Honor our commitments and, our communities and each other. Follow our passion, pursue our purpose and inspire those around us. Act with integrity, respect, care and trust.
What is ICW's core value?
Definition of Empathy?
What is the Ability to understand and share the feelings of another.
Timeframe for answering customers emails.
What is 5 hours?
1st contact at the initial set up for a claim and the exception.
What is FNOL and what is needing an investigation?
To create the best Insurance Experience Possible.
What is the ICW Mission Statement
Pay attention to the words the customer is saying.
What is active listening?
Program designed for the claims department for someone who has demonstrated customer experience that has gone above and beyond expectations.
What is the Supernova Award?
Reserve Changes of $100K - $199K
What is Claims Examiner to contact the Policyholder and Broker to discuss reserve rationale?
Place Holder
Place Holder
Feeling sorry or pity for the other person vs ability to understand and share the feelings of another person.
What is Sympathy vs empathy?
A place that the Insured can go to find required forms for claims.
What is the Policyholder Center?
Explain settlement rationale prior to settlement.
What is contact the Insured prior to settlement or immediately after?