Troubleshooting
What is VSAT
Satellite internet
if we need to generate a Hughes dispatch which section in the case do we need to fill out for the child case to generate?
Recommended next steps
Other then location 360 and asset hierachy where else can we find the nap key
NMP or Old FSOs
What are 5 of the sub templates in the FLT ?
Monitoring, input, confirmation, NAP, WWTS, Vender meet, weather. sign off
How long is an Olympic swimming pool (in meters)?
50 m
Where can we get more details on veloclouds
What is the salesforce search trick that will find an account by the address
NAP states they need to investigate an issue as they have no current ETA do we Escalate on first interaction ? (no or yes)
No
What is the process called when a tech calls in and has completed the repair on site and gets approval to leave
sign off
What is the name of the biggest technology company in South Korea?
samsung
IF we have a single CPE HAN and the primary isnt working but when we ping the modem we have connection what could be the problem. (Site is on back up)
primary could be unplugged. problem with router (WAN 1 port is broken, or configuration is wrong)
What type of case is a PIP (EX: parent case)
Grandchild case
An FSO is on hold due to issues with the installer who can we call to get updates
dealer or installer
Who do we esclate to for multi site issues
Control desk
What is "cynophobia"?
Fear of dogs
we have the HN, fortigate, and SAT routers what are the other two
Meraki and velocloud
What is the name of the company that makes our APs
Aruba
What are the names of the two types of dispatch escalations that will get a tech out faster
accelerated and priority
When a customer needs a temporary wireless solution what do we send out to site (name of the escalation)
express back up/ crash kit
What is the rarest M&M color?
Brown
What was two of the three tabs in troubleshooting tools
What is the resolution code number for auto resloved
8999
who do we escalate to if we need to cancel or de brand a corporate/LE account
ESCEM
What was the name of the digital media device that plays the sonic radio
amino
What's the city with the most diversity in terms of language?
New york