active listening
In the communication model, what is a message?
what is the speaker’s words and actions?
An emotion characterized by sudden and extreme fear is:
what is panic?
The process of incorporating a loss into one's life is known as:
what is mourning?
personalized items that go in the casket with the decedent are called
what are grave goods?
when does aftercare begin
what is at the conclusion of the service?
Directive counseling is also known as:
what is active?
The state of being prevented from attaining a goal best defines:
what is frustration?
Using specialized techniques to help people with abnormal grief is known as:
what is grief therapy?
a social benefit of a funeral is
what is a sense of shared loss?
phone contact, personal letter, rememberance services are examples of what
what are aftercare options?
Which is not effective listening behavior?
what is insulated listening?
The funeral rite satisfies all of the following needs of the survivors EXCEPT:
A. stress
B. closure
C. emotional
D. psychological
what is A. stress?
According to Bowlby, attachments come from a need for:
what is safety and security?
a psychological benefit of the funeral
what is rekindling memories of the deceased?
those appropriate and helpful acts of counseling that come after the funeral
what is post funeral counseling?
In the early stages of developing a counseling relationship, it is important for the counselor to be:
what is nonjudgmental?
The defense mechanism by which a person refuses to see things as they are because such facts are threatening to the ego is called:
what is denial?
Which individual is known for the five stages of dying?
who is Kubler Ross?
the process involving all activities associated with the funeral rite, or the process of planning and executing a service
what is funeralization?
groups that usually meet in a neutral location to facilitate grief work
what are support groups?
What counseling skill is the funeral practitioner practicing, when at the end of the arrangements conference, he goes over the major decisions that were made regarding services and merchandise during the conference?
what is summarizing?
Following the sudden loss of her husband, a woman feels overwhelmed and retreats to her bedroom, turns off the lights, goes to bed and curls up in the fetal position. What type of defense mechanism is this woman practicing?
what is regression?
what is William Worden known for
what are the four tasks of mourning?
If a family chooses a funeral rite that is adjusted to their needs and wants of those directly involved and alterations have been made to suit the trends of the times, this describes a(n):
what is an adaptive funeral?
Any and all follow-up care provided by the funeral director after the service. This must never be overlooked when caring for families, describes:
what is aftercare?