Dealer
4 digit code used to locate a dealers account.
What is a Dealer Code?
a 4 digit code we can use to locate a customers fleet.
What is a Fleet Code?
This team is responsible for setting up new fleets, or additional customer accounts.
Who is the Launch team?
This department is the team who works with ISPs and enters towing or road service tickets.
Who is PCCS - PACCAR Customer Care?
This term is used to define parent to child setup.
What is Hierarchy?
PACCAR person who works with dealers and signs new providers up.
Who is the DPM - District Parts Manager?
The PACCAR person who assists customers and finds new fleets to join the program.
Who is the FSM - Fleet Sales Manager?
This department is responsible for approving customer credit lines and increases.
Who is Underwriting?
The most common payment option used for ISP dealers.
What is a SUC - Single Use Card?
Here you can see if an invoice is pending keying for missing information.
What is the Invoice Review screen?
The 3 different dealer divisions.
What is Peterbilt, Kenworth, and ISP (independent service providers)?
The largest Fleet in the program.
Who is Corcentric?
This team works with both customers and dealers when there is a discrepancy with an invoice.
Who is the Disputes team?
This is the term used when an ISP dealer requires payment before services.
What is an IR - Instant Reimbursement?
This group of numbers is the same on all PACCAR Cards.
What is 62985600?
This screen is where you can see a Dealer's Hierarchy
What is the Master Screen?
The report used to monitor customer credit line.
What is the 80% report?
This department works with customers to assist in billing and payment issues.
Who is Client AR
The dealer division housed under PCCS
What are the ISPs?
The 3 things we should check on every invoice sent for manual keying.
What are, the Dealer Code, the Card Number, and a date within 90 days?
A request to "hold" money from the customer's credit line.
What is an Authorization?
These determine the requirements needed to be met by a dealer during the invoicing process.
What are Purchase Policies?
This team can help us when we have certain rejections for Waste Management.
Who is the Integration team?
What is the SR/Service Request Number?
Where did the name PACCAR come from.
What is Pacific Car Company?