Enter Title

RECONNECT

100

If account has been turned off for non-pay what are the two service orders, you will find on the account?

210 and 211

200

If residential customer has been off less than 30 days, what kind of customer are they new or existing?

Existing 

300

If residential customer has been off more than 30 days are they considered existing or new customer?

New

400

Existing customers on reconnect do we charge reconnect fee?

No, we waive the fee.

500

When scheduling a reconnect what kind of appointment do we set up? do we do same day reconnects? 

all day appointment the next business day 

No, by the next business day.

Service Codes

100

I smell gas inside my kitchen at my stove? what is the code for this?

101

200

My meter needs to be changed? what service code is this?

202

300

Gas turned off for nonpayment? what service code is for this?

210

400

High priority miscellaneous maintenance (non hazardous) what code is this?

316

500

what are the two codes for move in turn on meter inactive resident and move out turn off?

501 and 505

Cartoons

100

What them song?

Are you ready, kids?

Aye, aye, Captain!

I can't hear you!

Aye, aye, captain!

Oh!

Who lives in a pineapple under the sea?

SpongeBob SquarePants

200

Lyrics to what theme song:

Will be there on the double

Whenever there's a problem

Round Adventure Bay

Ryder and his team of pups

Will come and save the day

Marshall!

Rubble!

Chase!

Rocky!

PawPatrol

300

What is the name of Donald Duck’s twin sister?

Della Duck

400

Who is the brother of Mufasa in the Lion King?

Scar

500

How many kids does Ned Flanders have?

two children

Terms and Definitions

100

A call placed to customer before arriving at the premises?

Call Ahead

200

What is Hard Close? 

When a customer's account is closed, the gas meter is turned off and the meter seal.

300

A code that identifies the type of order being sent to the field.

Order type

400

What is a turn-off service order is executed, the technician reads the meter and leaves the gas on, ending the customer's service. 

Soft Close

500

What is transfer?

A customer request to transfer gas service from one premises to another premises.

RANDOM QUESTIONS

100

HOW MANY YEARS CAN WE COLLECT BAD DEBT?

3 YEARS

200

I LOST MY GLASS SLIPPER WHAT PRINCESS AM I?

CINDERELLA

300

RELIGHTS WHEN DO SET UP THE APPOINTMENT FOR?

SAME DAY AM BEFORE 10AM OR PM AFTER 3PM AND EVENING 6PM TO 10PM

400

WHAT IS TAYLOR SWIFTS FAVOURITE COLOR?

WHITE

500

WHAT IS THE SMALLEST OCEAN IN THE WORLD?

ARTIC OCEAN