"I'm an employee!"
Time cards are due at this time.
What is Wednesday at noon?
After these many minutes a student assistant is officially late
What is 5 minutes?
I do this when checking out books to make sure they were scanned properly.
What is closely watch Folio?
"Can I check out a book on reserve?"
What is course reserve or permanent reserve? (Sometimes patrons are vague and we need to ask clarifying questions to help them)
If I'm ever unsure about something, I do this.
What is ask a supervisor? (Never assume)
You call the front desk when these two things happen
What is When running late or an emergency came up?
What is not posting to the e-list 24-48 hours in advance and not calling the front desk?
I make sure a book has a slip with these two things before it goes on the hold shelf.
What is the patron's name and hold expiration date?
"Ooof. I sorta lost my Cornell ID card. Can I give you my net ID?"
What is ask for another form of photo ID or place the book on hold for 24 hours?
"Oh no! My car is messed up and now I'm going to be late for my shift!"
What is call the front desk asap?
The worklog should be filled out in this manner to let supervisors know what has been done
What is as you go?
Homework can be done only once this is finished
What is the worklog?
Interlibrary Loan (ILL) books are processed in these steps (Double points for Borrow Direct)
1. pull the book 2. check out book to ILL patron card 3. fold request slip in half 4. insert orange OLIN ILS slip facing up
Patron's should be greeted at "this" time
What is as they approach the circ desk?
These five things make a patron feel welcome (must answer at least three)
What is 1. look up 2. smile 3. greet with enthusiasm 4. listen closely 5. ask questions ?
These kinds of shoes should be worn at every shift to prevent injury
What is closed toe shoes?
"I'm getting an emergency call!" After alerting a supervisor, I take it here
What is in the back office?
OKU stands for these three locations (full names please)
What is Olin Service Point, Kroch/Asia Library Service Point, and Uris Service Point?
"Hi, I'd like to pick up a book I requested, but could I also pick up a book for my roommate?"
What is the patron must present their ID in person to pick up books unless they are a proxy?
I finished my worklog. Before homework, I do this.
What is ask a supervisor if their are any tasks they need help with?
This is the last thing done before leaving a shift
What is letting a supervisor know?
In the event that you find yourself over-committed, you should always do this
What is communicate with a supervisor directly?
Permanent Reserve books can be checked out under this condition only
What is by a supervisor to a faculty member for 14 days
"Hello, I'm a graduating this semester and I'd like to donate these books. Can I just leave them here?"
What is fill out the Gifts and Donations form?
Supervisor's love when tasks are handled with "this"
What is Care?